Cisco Cisco E-Mail Manager Unity Integration Option User Guide
Enterprise Services: How to Define a Set of Enterprise Services That Can Receive the Contact
You define a set of enterprise services that can receive the contact by using the Enterprise
Service node in the Targets tab of the Palette.
Service node in the Targets tab of the Palette.
Figure 50: The Enterprise Service Icon
The script can determine the target enterprise service from the set by one of the following
methods:
methods:
•
Selecting the target by rules (Select node)
•
Distributing contacts to targets in the set (Distribute node)
•
A combination of selecting the target and distributing contacts (Route Select node)
Following is the Properties dialog box of the Enterprise Service node:
Figure 51: Enterprise Service Properties - Routing Target Tab
Define Enterprise Service node properties as follows:
1. From the Business Entity drop-down list, select the business entity for the enterprise
services.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 4: Selecting Routing Targets
Enterprise Services: How to Define a Set of Enterprise Services That Can Receive the Contact