Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

The table below summarizes the box requirements for each Unified SCCE component type.
Refer to the Cisco Unified System Contact Center Enterprise Solution Reference Network Design
Guide for detailed deployment models, performance limitations, network considerations, and
installation options.

Note: Always install the Controllers and Administration & WebView Reporting on a "clean"
machine--that is, one which has a fresh install of the operating system and any prerequisite
software. Under no circumstances should the Controllers or Administration & WebView
Reporting be installed on a domain controller or DNS server.

Must be installed on its own machine. Do not install other Unified SCCE
components on the Unified CM.

Unified CM

Unified SCCE supports clustering of Unified CMs.

Must be installed on its own machine. Do not install other Unified SCCE
components on the Unified IP IVR or Unified CVP system.

Unified IP IVR or
Unified CVP

Unified SCCE supports connections for up to five Unified IP IVRs by
default but can support up to 10 if a property file is used.

Unified SCCE supports connections for up to ten Unified CVP call servers
by default.

In deployments containing multiple Unified IP IVR servers, the Unified
SCCE Network VRU automatically balances load across the IVRs based
on trunk availability.

In deployments containing multiple Unified CVP servers, Cisco Unified
Presence Server load balances with SIP and a Gate Keeper load balances
with H.323.

All three can be installed on a single machine. Or the Central Controller
and Agent/IVR Controller can be installed on the same machine and

Central Controller,
Agent/IVR

Administration & WebView Reporting on another. Or all three can be

Controller,

deployed standalone. Do not install other Unified SCCE components on
these machines.

Administration &
WebView
Reporting

The Central Controller and Agent/IVR Controller can be duplexed for
hardware fault tolerance.

Two Administration & WebView Reporting machines are supported,
although these machines are not duplexed.

You can install a simplexed Outbound Controller on its own machine, or
you can provide fault tolerance and upgrade to a duplexed Outbound
Controller using the Agent/IVR controller.

Outbound
Controller

If you install a simplexed Outbound Controller on its own machine, do
not install other Unified SCCE components on that machine.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)