Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Step 3
Click the link for the CTIOSClient.zip file and select Save to download the file.
Step 4
After the download is complete, unzip the file and double-click setup.exe to launch the installer.
Step 5
Click Yes on the Software License Agreement screen.
Step 6
On the Destination Location screen, accept the default installation directory or click the Browse
button to specify another directory. Click OK.
button to specify another directory. Click OK.
Step 7
On the Select Components screen, select IPCC Enterprise Supervisor Desktop. Click Next.
Step 8
On the CTI OS Server Information screen, enter the name or IP address for your Agent/IVR
Controller. Accept the default Port number 42028. Click Next.
Controller. Accept the default Port number 42028. Click Next.
Step 9
Click Next to start the installation.
Step 10
In the Client Security dialog, select the Certificate Authority type used by your company. Enter
a security password 8-30 characters long. Click OK.
a security password 8-30 characters long. Click OK.
Note: Record this password. You will need to provide it when the certificate request file from
this client is signed on the CA machine.
this client is signed on the CA machine.
Step 11
The next screen displays further actions that must be taken to sign files based on the Certificate
Authority type. Please review this information if you are unfamiliar with it. Click Next.
Authority type. Please review this information if you are unfamiliar with it. Click Next.
Step 12
When the installation of files is complete, Click Finish.
Step 13
Reboot the machine to complete the installation.
How to Install the CTI OS Agent Desktop
Warning: CTI OS uses certificates (self-signed or third-party) for authentication between
the CTI OS server and desktop clients. Before you install the supervisor desktop, you must
know which (self-signed or third party) certificate type your company uses. After you
install the supervisor desktop, you will need to copy key and request files from the client
to the CA machine, sign them, and then return signed files to the client. If you are not
already familiar with the CTI OS certificate signing procedures used at your company,
please consult your CTI OS administrator or the CTI OS System Managers Guide before
proceeding with desktop software installation.
the CTI OS server and desktop clients. Before you install the supervisor desktop, you must
know which (self-signed or third party) certificate type your company uses. After you
install the supervisor desktop, you will need to copy key and request files from the client
to the CA machine, sign them, and then return signed files to the client. If you are not
already familiar with the CTI OS certificate signing procedures used at your company,
please consult your CTI OS administrator or the CTI OS System Managers Guide before
proceeding with desktop software installation.
To install the CTI OS Agent Desktop, complete these steps:
Step 1
Open a browser on the client machine where you want to install the software and log into the
Cisco IPCC Enterprise (Unified SCCE) Web Administration Tool.
Cisco IPCC Enterprise (Unified SCCE) Web Administration Tool.
Note: Access the Web Administration at: https:<Administration & WebView Reporting machine
IP or DNS name>/IPCCAdmin. You will need to login using an account that has Administrator
or System Administrator privileges for Unified SCCE.
IP or DNS name>/IPCCAdmin. You will need to login using an account that has Administrator
or System Administrator privileges for Unified SCCE.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 13: Installing Agent and Supervisor Desktop Software for Unified SCCE
How to Install CTI OS Desktops