Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
How to Complete Peripheral Gateway Setup
Step 1
In the Check Setup Information window, ensure that the settings displayed are as you intended.
If you want to modify any settings before proceeding, use the Back button.
If you want to modify any settings before proceeding, use the Back button.
Step 2
When the settings are correct, click Next to begin copying files.
The copying process may take several minutes to complete. You can continue with other work
while Setup operates in the background.
while Setup operates in the background.
Step 3
If Setup successfully copies all the files, it displays the final screen and asks whether you want
to start the ICM Node Manager now. Do not start the Node Manager until you have completed
the entire ICM installation.
to start the ICM Node Manager now. Do not start the Node Manager until you have completed
the entire ICM installation.
Step 4
Click Finish to exit Setup (and optionally start the Node Manager).
If you choose to start it, the Node Manager automatically starts the other ICM processes on the
PG.
PG.
After installing the PG software for an Aspect ACD, you might also have to install an Application
Bridge Server.
Bridge Server.
After installing the PG software for a DMS-100 ACD, you might also have to install a
CompuCALL Server Gateway.
CompuCALL Server Gateway.
See Also
For installing an Aspect Application Bridge Server,
. For installing a DMS-100 CompuCALL Server Gateway,
.
How to Add Peripheral Interface Managers
A Peripheral Interface Manager (PIM) is that part of the PG software that communicates directly
with a peripheral. You must add a PIM for each peripheral associated with the PG. Each PG
can have up to 32 associated peripherals (and, hence, up to 32 PIMs).
with a peripheral. You must add a PIM for each peripheral associated with the PG. Each PG
can have up to 32 associated peripherals (and, hence, up to 32 PIMs).
Step 1
In the Add PIM dialog box, select the appropriate Client Type from the drop-down list (either
the "switch" PG type that was selected in the Peripheral Gateway Properties dialog box, or
VRU, if that was selected as well, or instead).
the "switch" PG type that was selected in the Peripheral Gateway Properties dialog box, or
VRU, if that was selected as well, or instead).
Step 2
Select the PIM to add from the Available PIMs list. The list contains only PIM numbers that
are not already defined for this PG.
are not already defined for this PG.
When you click OK, a Configuration dialog box appears in which you can enter the properties
of the peripheral. In general, the fields in the dialog box are different for each switch type.
However, each Configuration dialog box does contain an Enabled option, a Peripheral name
field, and a Peripheral ID field.
of the peripheral. In general, the fields in the dialog box are different for each switch type.
However, each Configuration dialog box does contain an Enabled option, a Peripheral name
field, and a Peripheral ID field.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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Peripheral Gateway Setup
How to Install a Peripheral Gateway