Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-175
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Route_Real_Time Table
Related tables:
Route (via RouteID)
ServiceLevelCallsOfferedToday
Number of calls to the route that have had a
service level event since midnight.
service level event since midnight.
int
NULL
ServiceLevelCallsQHeld
Number of calls to the route currently in queue
for longer than the service level threshold.
for longer than the service level threshold.
int
NULL
ServiceLevelCallsTo5
Number of calls to the route answered within the
ICM service level threshold during the current
five-minute interval.
ICM service level threshold during the current
five-minute interval.
int
NULL
ServiceLevelCallsToday
Number of calls to the route answered within the
ICM service level threshold since midnight.
ICM service level threshold since midnight.
int
NULL
ServiceLevelHalf
ICM service level for the route during the
current half-hour interval.
current half-hour interval.
real
NULL
ServiceLevelTo5
ICM service level for the route during the
current five-minute interval.
current five-minute interval.
real
NULL
ServiceLevelToday
ICM service level for the route since midnight.
The ICM software uses the same type of
calculation as specified for the service
associated with the route.
The ICM software uses the same type of
calculation as specified for the service
associated with the route.
real
NULL
TalkTimeHalf
The total talk time in seconds for calls to the
route ending during the current half-hour
interval.
route ending during the current half-hour
interval.
int
NULL
TalkTimeTo5
The total talk time in seconds for calls to the
route ending during the current five-minute
interval.
route ending during the current five-minute
interval.
int
NULL
TalkTimeToday
The total talk time in seconds for calls to the
route ending since midnight.
route ending since midnight.
int
NULL
HoldTimeTo5
The total hold time in seconds for calls to the
route ending during the current five-minute
interval.
route ending during the current five-minute
interval.
int
NULL
HoldTimeHalf
The total hold time in seconds for calls to the
route ending during the current half-hour
interval.
route ending during the current half-hour
interval.
int
NULL
HoldTimeToday
The total hold time in seconds for calls to the
route ending since midnight.
route ending since midnight.
int
NULL
Table 2-143 Route_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option