Cisco Cisco IP Contact Center Release 4.6.2 Technical References
2-110
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
ICR_Globals Table
PartitioningIndicator
Indicates whether or not partitioning is
enabled. Valid options are:
enabled. Valid options are:
Y = Partitioning is enabled.
N = Partitioning is not enabled.
N = Partitioning is not enabled.
char(1)
NULL
CCDomainName
The name of the NT domain that contains the
ICM Central Controller.
ICM Central Controller.
varchar(32)
NOT NULL
MaxPartitions
The maximum number of partitions that can be
configured for the system if partitioning is
enabled.
configured for the system if partitioning is
enabled.
int
NOT NULL
ICRType
Valid options include:
0 = Standard
1 = NAM
2 = CICM
1 = NAM
2 = CICM
int
NOT NULL
MinScriptSchedTime
The shortest interval, in seconds, at which an
administrative script can be scheduled.
administrative script can be scheduled.
int
NOT NULL
DefaultCallTypeID
Identifies a general default call type. This
default is used if a call does not map to a
specific call type and no default call type is
defined for the associated routing client.
default is used if a call does not map to a
specific call type and no default call type is
defined for the associated routing client.
int
FK, NULL
CallTypeServiceLevelThreshold
The time in seconds to be used as the service
level threshold for this call type. The default
value is 20.
level threshold for this call type. The default
value is 20.
smallint
NULL
CallTypeServiceLevelType
Default value that indicates how the ICM
software calculates the service level (that is,
how it handles abandoned calls in calculating
the service level). You can override this default
for individual services. The default value is 1.
software calculates the service level (that is,
how it handles abandoned calls in calculating
the service level). You can override this default
for individual services. The default value is 1.
smallint
NULL
CallTypeAbandonCallWaitTime
The minimum time in seconds an incoming call
of this type must be queued before being
considered an abandoned call if the caller
hangs up. The default value is 5.
of this type must be queued before being
considered an abandoned call if the caller
hangs up. The default value is 5.
smallint
NULL
DefaultNetworkTargetID
Identifies the default network VRU to use for a
customer that has no network VRU defined or
for a dialed number that is not associated with
a customer.
customer that has no network VRU defined or
for a dialed number that is not associated with
a customer.
int
FK, NULL
MaxCorrelationNumber
The maximum value to be used as a correlation
value for calls sent to a network VRU.
value for calls sent to a network VRU.
int
NULL
MinCorrelationNumber
The minimum value to be used as a correlation
value for calls sent to a network VRU.
value for calls sent to a network VRU.
int
NULL
EnableExpandedCallContext
Indicates whether expanded call context is
enabled for the ICM. Valid options are:
enabled for the ICM. Valid options are:
Y = ECC is enabled.
N = (Default) ECC is not enabled.
N = (Default) ECC is not enabled.
char(1)
NOT NULL
Table 2-89 ICR_Globals Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option