Cisco Cisco IPCC Web Option Technical References

Peripheral (via PeripheralID)

PortID

The identifier of the Galaxy port associated with 
the agent.

smallint

PK, NOT NULL

TimeZone

The time zone for the date and time. The value 
is the offset in minutes from GMT.

int

PK, NOT NULL

PeripheralTimeZone

The time zone in which the ACD is located. The 
value is the offset in minutes from GMT.

int

NOT NULL

TerminationType

Valid options include:

1 = Agent
2 = Digital Agent
4 = Audio Response Unit (ARU)
32 = Enhanced Agent
33 = Digital Enhanced Agent
42 = Tone PBX
45 = Voice Operated Relay (VOR)
48 = Voice Response Unit (VRU)
49 = Gate PBX
55 = Directory Assistance Billing Agen
56 = Directory Assistance Digital Billing Agent
57 = Enhanced D.A. Billing Agent
58 = Enhanced Directory Assistance Digital 
Billing Agent
60 = Directory Assistance Audio Response Unit 
(DAARU)

smallint

NOT NULL

AgentIGroupID

The Galaxy identifier for the I-Group of the 
agent.

smallint

NOT NULL

PhoneNumber

Agent’s phone number. Invalid if 
TerminationType is Voice Operated Relay.

smallint

NOT NULL

CallCount

The number of calls handled by the agent.

smallint

NOT NULL

RecoveryKey

A value used internally by the ICM software to 
track virtual time.

float

AK1, NOT 
NULL