Cisco Cisco Computer Telephony Integration Option 10.5 Troubleshooting Guide

For example, on IPCC there can be multiple PIMs (peripheral interfaces) 
running on one PG at the same time. In this case, CTI OS will be able to access 
all of these co-located PIMs via one CTI Server.

To be able to login a CTI OS softphone to a peripheral, the CTI OS Server 
must be configured with the PeripheralID (from ICM configuration) and 
PeripheralType (see 

 for a list of supported 

Peripheral Types) of each Peripheral on the PG. This information is stored in 
the registry on the CTI OS Server computer under 
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\CTIOS\CTIOS_<InstanceName>\ctios1\Server\Peripherals. This 
registry entry is a table, where each entry is named by a Logical Name (e.g. 
IPCC ACD1). Each entry contains the PeripheralID and PeripheralType for 
the peripheral specified by the Logical Name. 

If you are using the out-of-box softphone or controls, you also need a valid 
connection profile for each peripheral.

Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise 
& Hosted Editions for a complete explanation of configuring peripherals and 
connection profiles in the CTI OS Server.

Secure CTI OS server can’t connect to a peer CTI OS server

This symptom may have multiple causes:

Make sure that security is enabled in the peer CTI OS server. If security 
is On, then SecurityEnabled registry value  is 1, otherwise it is 0. This 
registry value exists under 
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\Ctios\CTIOS_<customer-instance>\CTIOS1\server\security

Make sure that the certificates on both servers are configure correctly and 
that are signed by the same certificate authority (CA). Refer to the CTI 
OS system manager guide for CTI OS Security configuration.