Cisco Cisco Computer Telephony Integration Option 10.5 Troubleshooting Guide

The softphone starts correctly but when I attempt to login (i.e. click the 

Login button, enter login information, and press OK), none of the buttons are 
enabled. In the status bar, the Extension, Instrument, Agent ID, and Agent Status 
fields are filled in correctly, the rightmost field says Online, and the field next to 
it displays the server with which the softphone is connected. 

This problem may be sporadic between system restarts.

This symptom is most likely caused by an incorrect 

configuration of the Peripheral ID or Peripheral Type during server install. See 

 for more information on how 

to resolve this problem.

The softphone starts correctly but when I attempt to login (i.e., click the 

Login button, enter login information, and press OK), the softphone displays a 
message box that says System is offline. Login will be queued until system is back 
online. When I look on the PG and on the CTI OS server, I can see that everything 
in the system is online.

This problem may be sporadic between system restarts.

This symptom is most likely caused by an incorrect 

configuration of the Peripheral ID in the connection profile that the client is 
using to login. See 

 for more 

information on how to resolve this problem.