Cisco Cisco Computer Telephony Integration Option 10.5 Troubleshooting Guide
Chapter 1 Problems and Symptoms
Silent Monitor Problems (IPCC Only)
1-36
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\
Ctios\CTIOS_<customer-instance>\CTIOS1\
EnterpriseDesktopSettings\AllDesktops\Login\ConnectionProfiles\
Name\IPCC<or other profile name>
EnterpriseDesktopSettings\AllDesktops\Login\ConnectionProfiles\
Name\IPCC<or other profile name>
–
Make sure that the following registry has TOS value set to 0xB8:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\
Ctios\CTIOS_<customer-instance>\CTIOS1\
EnterpriseDesktopSettings\AllDesktops\IPCCSilentMonitor\
Name\Settings
EnterpriseDesktopSettings\AllDesktops\IPCCSilentMonitor\
Name\Settings