Samsung WAM3500 User Manual

Appendix

Troubleshooting

Before requesting service, please check the following.

Symptom

Check

Remedy

The unit will not turn on.

• Is the power cord plugged into the

outlet?

• Connect the power cord to the

outlet.

Hub and product is not paired.

• When the Hub is plugged in, do

the HUB's front indicators show

it's operating properly?

• Is the LAN cable connected to

the wireless router and the HUB

properly?

• Reset the HUB. (Refer to the HUB's

user manual for details.)

Unplug the HUB and plug it in

again. Check whether the pairing

indicator on the front of the HUB is

blinking or not.

• Reset the product (see page 8).

Click here.

Unplug the product and plug it in

again.

A function does not work when

the button is pressed.

• Is there static electricity in the air? • Disconnect the power plug and

connect it again.

Sound is not produced.

• Is the volume set to minimum?

• Connect the product correctly.

• Adjust the volume.

The TV SoundConnect (TV pairing)

failed.

• Does your TV support TV

SoundConnect?

• Is your TV firmware the latest

version?

• Does an error occur when

connecting?

• TV SoundConnect is supported by

some Samsung TVs released after

2012. Check your TV to see if it

supports TV SoundConnect.

• Confirm TV SoundConnect is set to

On in your TV's menu.

• Update your TV with the latest

firmware.

• Contact the Samsung Call Centre.

• Touch and hold the

MODE

button

for more than 5 seconds to reset

TV SoundConnect and connect a

new TV.

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