Samsung MS23J5133AM User Manual
46
English
Tr
ouble
shoo
ting
Troubleshooting
You may encounter a problem using the oven. In that case, first check the table below and
try the suggestions. If a problem persists, or if any information code keeps appearing on the
display, contact a local Samsung service centre.
try the suggestions. If a problem persists, or if any information code keeps appearing on the
display, contact a local Samsung service centre.
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions.
suggestions.
Problem
Cause
Action
General
The buttons cannot
be pressed properly.
The buttons cannot
be pressed properly.
Foreign matter may be caught
between the buttons.
between the buttons.
Remove the foreign matter and
try again.
try again.
For touch models: Moisture is
on the exterior.
on the exterior.
Wipe the moisture from the
exterior.
exterior.
Child lock is activated.
Deactivate Child lock.
The time is not
displayed.
displayed.
Power is not supplied.
Make sure power is supplied.
The Eco (power-saving) function
is set.
is set.
Turn off the Eco function.
The oven does not
work.
work.
Power is not supplied.
Make sure power is supplied.
The door is open.
Close the door and try again.
The door open safety
mechanisms are covered in
foreign matter.
mechanisms are covered in
foreign matter.
Remove the foreign matter and
try again.
try again.
The oven stops while
in operation.
in operation.
The user has opened the door to
turn food over.
turn food over.
After turning over the food,
press the Start button again to
start operation.
press the Start button again to
start operation.
The power turns off
during operation.
during operation.
The oven has been cooking for
an extended period of time.
an extended period of time.
After cooking for an extended
period of time, let the oven cool.
period of time, let the oven cool.
The cooling fan is not working.
Listen for the sound of the
cooling fan.
cooling fan.
Trying to operate the oven
without food inside.
without food inside.
Put food in the oven.
There is not sufficient
ventilation space for the oven.
ventilation space for the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Keep the
gaps specified in the product
installation guide.
on the front and rear of the
oven for ventilation. Keep the
gaps specified in the product
installation guide.
Several power plugs are being
used in the same socket.
used in the same socket.
Designate only one socket to be
used for the oven.
used for the oven.
MS23J5133A_EU_DE68-04328C-00_EN.indd 46
2015-01-21 6:23:15