Samsung Radiant360 R7 Wi-Fi/Bluetooth Speaker User Manual

Appendix

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are

experiencing is not listed below or if the instructions below do not help, turn off the product,

disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG

(1-800-726-7864).

Symptom

Check

Remedy

The unit will not turn on.

• Is the power cord plugged into the

outlet?

• Connect the power cord to the outlet.

My HUB and WAM speaker

won't pair.

• When the Hub is plugged in, do

the HUB's front indicators show

it's operating properly?

• Is the LAN cable connected to

the wireless router and the HUB

properly?

• Reset the HUB. (Refer to the HUB's user

manual for details.)

Unplug the HUB and plug it in again.

Check whether the pairing indicator on

the front of the HUB is blinking or not.

• Reset the WAM speaker. (see page 4)

Click here.

Unplug the WAM speaker and plug it in

again. Check whether the LED indicator

on the front of the WAM speaker is

blinking or not.

A function does not work

when the button is pressed.

• Is there static electricity in the air? • Disconnect the power plug and connect

it again.

No sound.

• Is the volume set to minimum?

• Connect the speaker correctly.

• Adjust the volume.

The TV SoundConnect

(TV pairing) failed.

• Does your TV support

TV SoundConnect?

• Is your TV firmware the latest

version?

• Does an error occur when

connecting?

• TV SoundConnect is supported by some

Samsung TVs released after 2012.

Check your TV to see if it supports

TV SoundConnect.

• Confirm TV SoundConnect is set to On

in your TV's menu.

• Update your TV with the latest firmware.

• Contact the Samsung Call Center.

• Touch and hold the

Source

button

for more than 5 seconds to reset

TV SoundConnect and connect a new

TV.

4444