TP-LINK TD-8816 User Manual

Once the modem router is reset, the current settings will be lost and you will need 

to reconfigure the modem router. We strongly suggest you back up the current 

settings before resetting the modem router.

With the modem router powered on, use a pin to press and hold the RESET button on 
the rear panel for 5 seconds before releasing it.

1)      Check your cables and make sure they are all plugged in securely, including 

the telephone line, Ethernet cables and power adapter.

2)      Check to see if you can log on to the web management page of the modem 

router. The default IP address of the web management page is 192.168.1.1. 
If you can, try the following steps. (If you are unable to access the web 
management page , please refer to T3 and then try to access the Internet 
again after following those steps.)

3)      Consult your ISP and make sure all the VPI/VCI, Connection Type, account 

username and password are correct. If they are not, please repleace them 

with the correct settings and try again.

4)      If you still cannot access the Internet, please restore your modem router to

          its factory default settings and reconfigure your modem router following

          the instructions in this QIG. 

5)      Please feel free to contact our Technical Support if the problem still exists.

Enter the Username and Password provided by your ISP and 
then click NEXT.

www.tp-link.com

Click NEXT to save the current settings.

Quick Start has completed. Click CLOSE to make your 
settings take effect.

Record this information here:
Username: 
Password: 

Select the appropriate Time Zone for your location from the 
drop-down list, and then click NEXT.

Select the Connection Type given by your ISP and then click 
NEXT. Here we use PPPoE/PPPoA as an example.      

If  you  don’t  have  the 

information,  please  contact  your  ISP  for  this 
information.

For the advanced configurations, please log on to www.tp-link.com -> select your region -> search for the product -> User Guide  
can be  found under the “Download” tab on the product page.

( For Mac OS/Linux/Windows users who are unable to  run the Resource CD )

1)      Click the Apple icon on the upper left corner of the screen.

2)      Go to “System Preferences -> Network”.

3)      Select Ethernet on the left menu bar. In the Configure IPv4 box under 

TCP/IP, select Using DHCP.

4)      Click Apply to save the settings.

For all other technical support, please contact us by using the following details:

For more troubleshooting help, go to http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to

2)     Right-click Local Area Connection, and then click Properties.
3)     Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
4)     Select Obtain an IP address automatically and Obtain DNS server 

   address automatically. Then click OK. 

2)      Right-click Local Area Connection, and then click Properties.
3)      Select Internet Protocol (TCP/IP), and then click Properties.
4)      Select Obtain an IP address automatically and Obtain DNS server address 

automatically. Then click OK. 

1)      Move your mouse to the lower right corner, click the Search icon in the Popups.
2)      Go to Apps, type Control Panel in the search box and press Enter.
3)      Go to “Control Panel -> View network status and tasks > Change adapter

   settings”.

4)      Right-click Ethernet, select Properties. Then double-click Internet Protocol 

   Version 4 (TCP/IPv4).

5)      Select Obtain an IP address automatically and Obtain DNS server address 

   automatically. Then click OK.

1)      Click “Start -> Control Panel -> Network and Internet -> View network 

   status -> Change adapter settings”.

1)     Click “Start -> Control Panel -> Network and Internet Connections -> 
         Network Connections”.

Reset the modem router first and then use the default user name and password: 

admin/admin.

For more details about Troubleshooting and Technical 

Support contact information, please log on to our 

Technical Support website:

http://www.tp-link.com/en/support

Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week

Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week

Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on 
the time of day. Mobile: 15p-40p/min, 
depending on your mobile network.
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7days a week

Tel :+49 1805 875 465 (German Service)
        +49 1805 TPLINK
        +43 820 820 360
Fee: Landline from Germany: 0.14EUR/min. 
         Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
Service Time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 ( DST in Germany)
* Except bank holidays in Hesse 

Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
              support.ca@tp-link.com(Canada)
Service time: 24hrs, 7days a week

Toll Free: 1300 88 875 465 
E-mail: support.my@tp-link.com
Service time: 24hrs, 7days a week

Tel: 8 (499) 754 5560(Moscow NO.)
        8 (800) 250 5560 (Toll-free within RF)
E-mail: support.ru@tp-link.com
Service time: From 9:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF

Tel: (+62 ) 021 6386 1936
Fee: Depending on rate of different carriers.
E-mail: support.id@tp-link.com
Service time:  Sunday to Friday, 09:00 to12:00; 
13:00 to18:00  *Except public holidays

Switzerland
Tel: +41 (0)848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different time.
E-mail: support.ch@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30 and 
13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)

Tel:  NZ 0800 87 5465(Toll Free)

        AU 1300 87 5465(Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)
              support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week

Tel: 0850 72 444 88（Turkish Service）
Fee: Depending on rate of different carriers. 
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00 , 7days a week

Italy
Tel:  +39 023 051 9020
Fee: Depending on rate of different carriers.
E-mail: support.it@tp-link.com
Service time: Monday to Friday, 09:00 to 13:00; 
14:00 to 18:00

Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate 
of different carriers.
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00 

Toll Free: 0800 608 9799(Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday,09:00 to 20:00; 
Saturday, 09:00 to 15:00

Poland
Tel: +48 (0) 801 080 618 
        +48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or 
GMT+2 (DST)

France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00 
*Except French Bank holidays