Thermador gas star sgs365 User Manual

English 13

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Make sure that the gas shut off valve is in the ON position and the gas supply 
to the house is not shut off.

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Make sure the burner caps are properly positioned and the burner ports are 
not clogged. Clear ports with a wire or straightened paper clip if clogged.

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Make sure the igniters are clean and dry.

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Make sure that there is no draft in the room.

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Check the power supply. It should be properly grounded with the correct 
polarity. Make sure the unit is plugged in and the circuit breaker is not tripped.

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When the electrical power connection has been activated at the first power up 
or reconnected after an outage, the igniters may spark once or twice even 
though all burner knobs are in the off position.  

For handy reference, the serial tag information has been affixed to the back cover. 

For authorized service or parts information, call the number or write to the address 
listed inside the back cover. 

We want you to remain a satisfied customer. If a problem comes up that cannot 
be resolved to your satisfaction please let us know. Whether you write or call, 
please provide us with the Model Number, Serial Number and Date of Original 
Purchase or Installation.

For one year from the date of installation or date of occupancy for a new, previ-
ously unoccupied dwelling, any part which fails in normal home use will be 
repaired or replaced free of charge. Save your dated receipt or other evidence of 
the installation/occupancy date. Thermador will pay for all repair labor and 
replacement parts found to be defective due to materials and workmanship. Ser-
vice must be provided by a Factory Authorized Service Agency during normal 
working hours. For a Service Agency nearest you, please phone 800/735-4328.

1.  Service by an unauthorized agency. Damage or repairs due to service by an 

unauthorized agency or the use of unauthorized parts.

2. Service visits to:

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Teach you how to use the appliance.

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Correct the installation. You are responsible for providing electrical wiring 
and/or gas installation and other connecting facilities.

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Reset circuit breakers or replace home fuses.

3. Damage caused from accident, alteration, misuse, abuse, improper installa-

tion or installation not in accordance with local electrical codes or plumbing 
codes, or improper storage of the appliance.

4. Repairs due to other than normal home use.
5. Any service visits and labor costs during the limited warranty.
6. Travel fees and associated charges incurred when the product is installed in a 

location with limited or restricted access, (i.e., airplane flights, ferry charges, 
isolated geographic regions).

This warranty applies to appliances used in residential application; it does not 
cover their use in commercial situations.

This warranty is for products purchased and retained in the 50 states of the 
U.S.A., the District of Columbia and Canada. The warranty applies even if you