Crestron cen-io User Manual
Ethernet Input/Output Module
Crestron CEN-IO
Detail View of the OR (S-4.2 and S-5.2) in SIMPL Windows’ Programming Manager
Problem Solving
Troubleshooting
The table following this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
situations. If further assistance is required, please contact a Crestron customer
service representative.
CEN-IO Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Green PWR
LED does not
illuminate.
LED does not
illuminate.
CEN-IO is not
receiving power.
receiving power.
Confirm that power pack securely plugged
into outlet and that the connector is properly
attached to the CEN-IO.
into outlet and that the connector is properly
attached to the CEN-IO.
CEN-IO does
not
communicate
not
communicate
Improper CEN-IO/PC
cable connections.
cable connections.
Verify cable connections with PC: proper
connector is used, cable in intact, and
connections are secure.
connector is used, cable in intact, and
connections are secure.
with PC.
Improper terminal
emulator used.
emulator used.
Use Viewport (F4) from either SIMPL
Windows or VT Pro.
Windows or VT Pro.
CEN-IO does
not
not
Improper addresses
used.
used.
Verify addresses via the Setup Menus
described in this Operations Guide.
described in this Operations Guide.
communicate
with LAN.
with LAN.
Improper CEN-
IO/LAN cable
connections.
IO/LAN cable
connections.
Verify cable connections with LAN: proper
connector is used, cable in intact, and
connections are secure.
connector is used, cable in intact, and
connections are secure.
Further Inquiries
If after reviewing this Operations Guide for the CEN-IO, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at +32-15-50-99-50.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia, call Crestron Pacific at +613-9480-2999.
• In Asia, call Crestron Asia at +852-2341-2016.
• In Latin America, call Crestron Latin America at +5255-5093-2160.
• In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
call Amber Technologies at +649-410-8382.
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• Ethernet Input/Output Module: CEN-IO
Operations Guide - DOC. 5718