GE ZEU36R User Manual

21

Before You Call For Service…

• Improper cookware being used. Use pans which are absolutely 

flat and match the diameter of the surface unit selected. 

• Improper cookware being used. The glass cooktop surfaces may seem 

hotter than you are used to. This is normal. Use pans which are 
absolutely flat.

• A fuse in your home may be blown or the circuit breaker tripped. 

Replace the fuse or reset the circuit breaker. 

• Cooktop controls improperly set. Check to see that the 

correct control is set for the surface unit you are using.

• Incorrect cleaning methods have been used. Scratches are not

removable. Tiny scratches will become less visible in time as a 

result of cleaning.

• Cookware with rough bottoms being used or coarse particles (salt 

or sand) were between the cookware and the surface of the cooktop. 
Cookware has been slid across the cooktop surface. To avoid 
scratches, use the recommended cleaning procedures. Make sure 
bottoms of cookware are clean before use, and use cookware with 
smooth bottoms.

• Food spillovers not cleaned before the next use. See the Glass

cooktop cleaning section.

• Hot cooktop came into contact with plastic placed on the hot cooktop. 

See the Glass surface – Potential for permanent damage section in the 
Glass cooktop cleaning section.

• A hot sugar mixture was spilled on the cooktop. Call a qualified 

technician for replacement.

• Improper cookware being used. Use only flat cookware to 

minimize cycling.

• The keypad is contaminated. Clean the keypad.

• Wait for the keypad area to cool down. Remove all items from the 

keypad area. Turn the power to the cooktop on and off at the fuse box 
or circuit breaker.