Microboards Technology gx-1 User Manual

• Troubleshooting 

 

1.  Confirm the GX-1 Disc Publisher is plugged into a power source and is turned on.  The 

ON/OFF switch is located at the back of the unit, above the power cable connector. 

2.  Confirm the green light on the power button is lit on the front panel.  If AC 

power is on and the green light is off, press the power button firmly and 
wait for several seconds.  If the light still does not come on, contact 
Microboards Technical Support. 

3.  Confirm the GX-1 Disc Publisher is connected to the computer, with a USB cable.  This can 

be checked by clicking on Start, going to Settings and selecting Printers.  Confirm the printer 
is listed and is active.  If the icon is not active, make sure the Use Printer Offline is not 
selected.  Also check to make sure the correct printer port is selected. 

1.  If a disc is not loaded correctly, an error message will be displayed on your PC.  Check to see 

if there are any discs on the belt.  Remove any discs that are left on the belt.   

2.  Lift the cover and check for any discs on the front deck of the GX-1 Disc Publisher.  Remove 

any discs found on the belts.  Close the cover. 

3.  Next, reload the input bin and click the OK button on the error message to continue.  The 

system will load the next disc and continue printing the remaining discs for that job. 

Before each disc is printed, the ink levels are checked.  If the level of any one color is has reached 
10%, a warning message will be displayed on your PC and printing will be temporarily suspended.  
You can either change the cartridge at this point and click OK, or click OK to continue printing using 
the same cartridge.   

If you continue with the same cartridge, printing will continue uninterrupted until the ink level reaches 
5%.  The low ink level warning will be displayed once more.  Again, either change the cartridge or 
continue.   

Once the ink level reaches 3% or less, the warning will be displayed before each print. 

If you notice poor ink quality or a missing color in your prints at any time, replace the ink cartridge. 

SureThing does not have the capability of controlling the robotics in the GX-1 Disc Publisher, and 
should only be used for label designing.  All printing must be done using the Print Only function in 
Zulu2.