Jenn-Air JES9900 User Manual

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Is the range level? Level the range. See the Installation 
Instructions.

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Is the proper temperature set? Double-check the recipe in 
a reliable cookbook.

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Is the proper oven temperature calibration set? See “Temp 
Adjust” in the “Setup” section.

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Was the oven preheated? See “Bake,” “Broil,” or “Convect 
Bake” section.

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Is the proper bakeware being used? See “Bakeware” 
section.

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Is the oven vent blocked? See “Oven Vent” section.

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Are the racks positioned properly? See “Positioning Racks 
and Bakeware” section.

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Is there proper air circulation around bakeware? See 
“Positioning Racks and Bakeware” section.

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Is the batter evenly distributed in the pan? Check that 
batter is level in the pan.

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Is the proper length of time being used? Adjust cooking 
time.

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Has the oven door been opened while cooking? Oven 
peeking releases oven heat and can result in longer cooking 
times.

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Are baked items too brown on the bottom? Move rack to 
higher position in the oven.

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Are pie crust edges browning early? Use aluminum foil to 
cover the edge of the crust and/or reduce baking 
temperature.

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Is there excessive smoking? Food may be too close to the 
broil element or may have excessive fat. Move rack to a lower 
position.

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Is the oven door closed? Close oven door to the broil stop 
position.

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Was the broil element preheated? Allow broil element to 
preheat for 5 minutes.

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Is there proper cross ventilation in the room or makeup 
air?
See the Installation Instructions.

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Was the range and air filter installed properly?
See the Installation Instructions.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
use only factory specified parts. These factory specified parts will 
fit right and work right because they are made with the same 
precision used to build every new JENN-AIR

® 

appliance. 

To locate factory specified parts in your area, call us or your 
nearest JENN-AIR

 

designated service center.

Call the dealer from whom your appliance was purchased, or call 
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an 
authorized service company. When calling, please know the 
purchase date and the complete model and serial number of your 
appliance. Be sure to retain proof of purchase to verify warranty 
status. 

If the dealer or service company cannot resolve your problem, 
write to:

Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Web address: www.jennair.com

Or call: 1-800-JENNAIR (1-800-536-6247)

U.S. customers using TTY for deaf, hearing impaired or speech 
impaired, call: 1-800-688-2080. 

NOTE: When writing or calling about a service problem, please 
include the following information:

1. Your name, address and daytime telephone number.

2. Appliance model number and serial number.

3. Name and address of your dealer or servicer.

4. A clear description of the problem you are having.

5. Proof of purchase (sales receipt).

User’s guides, service manuals and parts information are 
available from Jenn-Air Brand Home Appliances, Customer 
eXperience Center.