Panasonic DP-C322 Operating Guide

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37

Problem Solving

Sending Documents When sending a document, it 

becomes an error immediately. It is 
indicated with "Other error" in the 
Send Log file.

-

Is the Relay XMT Password setup properly?
A document will not be transmitted properly if 
the 

Relay XMT Password does not match with 

the password of the device in the setup mode.

-

Is the Relay Domain registered in the device?
If the Relay Domain is registered in the device, 
the transmission cannot be accepted unless the 
registered Relay Domain matches with the Fax 
Driver Email Address. If this happens, register 
the new Relay Domain into the device as 
explained below.
In case of Send Only System:
Register the Relay Domain as below;
panafax_desktop
In case of Send & Receive System:
Register the same Relay Domain of the 
Panafax Desktop Email Address.
(See page 14, step 3)
Ex: If the 

Panafax Desktop Email Address is 

rcvfax@network.com, set the Relay Domain 
as below:
network.com

The result of the transmission is 
"Unknown".

-

Is Anti-virus software running?
If you are running an anti-virus software, it may 
interfere with the Fax Driver sending a PC Fax 
job to the device. Check the settings of the 
anti-virus software, and refer to the readme file 
for more details.

Receiving Document It cannot receive at all.

-

Check whether the device setup is 
transferred (Fax Forward) to the Panafax 
Desktop Email Address.
(See page 8)

-

Check the Receive setting of Panafax 
Desktop.
(See page 14)