Philips 46PFL5705DV 46PFL5705DV/F7 User Manual

Product codes

46PFL5705DV/F7

10 Troubleshooting

Problem

Possible cause and solution

No power or indicator

light.

The TV is not connected to the power.
Press

. POWER at the side of the TV or on the remote control.

Ensure that the AC power cord is connected tightly to the TV

power connector and to the power socket outlet.
Remove the AC power cord from the power socket outlet, wait

60 seconds and reconnect the AC power cord.
Connect the TV to a different power socket outlet.

No picture or sound

is detected from the

device using HDMI 1-4

input jack.

HDCP authentication fail.
Ensure that your HDMI cable is certified.
Press SOURCE on the remote control to switch to another

source and then switch back to the HDMI source.
  Reset the accessory device and the TV.
  Turn on the TV.
  Select the HDMI channel.
  Turn on the accessory device.
  While the TV and the accessory device are powered on, unplug

either end of the HDMI cable and then reinsert the cable.

No sound is detected

from the PC using PC

input jack.

An audio cable is not connected.
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
Press SOURCE on the remote control, and select the PC source.

No picture or sound is

detected from the PC

using HDMI 1 input jack.

An incorrect HDMI input jack is connected or an audio cable is

not connected.
  Connect a HDMI-DVI cable to the HDMI 1 input jack on the TV.
  Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
  Press SOURCE  on the remote control, and select the HDMI 1

source.

TV does not respond to

the remote control.

Batteries are installed incorrectly, or low battery power.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and do not need

to be replaced.
Remove the AC power cord from the power socket outlet, wait

60 seconds and reconnect the AC power cord.

The picture is distorted,

stretched out, or has

black bars on the side

or top.

Broadcast video format.
Press FORMAT on the remote control to select the best picture

format.
For some accessory devices, the picture format must be set in the

accessory device.

The picture is mostly

red and green, or the

picture misses red

when connected to an

accessory device via

component cables.

Insecure / incorrect  connection.
  Ensure all the connections are made according to the color code.
  Push the component cables all the way into the YPbPr sockets

on the TV.

No picture or sound.

No picture or sound - ensure you have selected the correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection, set the TV to the

correct source input.
If the TV is connected directly to the wall via a coaxial connection,

perform the autoprogram again.

No sound on the TV

loudspeaker.

Volume level is set to zero - increase the volume.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection, ensure that the

Audio L/R cable is connected as described in Connecting your

devices . (See ‘Connecting your devices’ on page 39.) If you use a

component cable, ensure that you have not crossed the red audio

cable with the red video cable.

No sound on the TV

loudspeaker.

Audio output setting for the accessory device is incorrect. For

HDMI connections, some accessory devices have an HDMI

audio output setting that must be turned on for HDMI to HDMI

connections.
Check if [Sound] > [ TV Speakers] > [Off] is set to [On].
No sound will be output when [ TV Speakers] is set to [Off].

Bad picture quality with a

coaxial connection.

Standard definition channels are not as clear as high definition

channels - connect the devices via component or HDMI cables.

Cannot control your TV

and connected devices

with one remote control.

Confirm that the connected devices are EasyLink compliant and

are connected to your TV via an HDMI cable. Not all brands of

devices such as Blu-ray Disc players use the same system as Philips

EasyLink. Other brands might not work with Philips EasyLink.

Cannot use Netflix

feature.

Netflix is available only in the United States.
Check if the network connection is properly made.
Visit www.netflix.com/Philips on your PC and become a Netflix

member.

Cannot add movies

or TV episodes to the

Instant Queue.

Visit www.netflix.com on your PC.

Cannot use VUDU

feature.

Check if the network connection is properly made.

Cannot rent or buy

movies / TV episodes on

VUDU.

You need to activate the VUDU account. (Refer to page 18.)
Log into your account at http://my.vudu.com and check your

payment information.

The picture quality of

streaming movie (Netflix

or VUDU) is poor.

Check the speed of your internet connection. You need speeds

of at least 8 Mbps to this player for high quality uninterrupted

playback.

Streaming movie (Netflix

or VUDU) often stops

or starts buffering during

playback.

Contact your internet service provider to troubleshoot your

internet connection for speed and line quality. Consistent line

quality and speed are very important for internet video playback.

Even though the speed of

the internet connection

improves during playback,

the picture quality of

Netflix streaming movie

does not improve.

The picture quality does not change during playback.
The picture quality differs depending on the speed of internet

connection at the time of loading.

The audio of internet

radio station interrupted.

vTuner server, station or the internet connection is busy.
The bit rate of the station is high.

Cannot connect to the

network.

Check if the Ethernet cable connection is properly made.
Turn on the modem or broadband router.
Check the network settings.
Check if the broadband router and/or modem is correctly

connected.

Cannot connect to the

network while my PC

is connected to the

network.

Check the content of your internet service contract to see if your

internet Service Provider prevents multiple terminals connecting

at the same time.

Cannot play back internet

radio.

Check if the network connection is properly made.
Check the firewall setting of the modem or router.
For some stations, playback is not available on this unit.

The quality of the internet

radio audio is poor or

noise occurs during

playback of internet

station.

The bit rate of the station is low.

Cannot use the wireless

connection.

Check if the USB wireless LAN adapter is connected to the USB

terminal.
Use the supplied USB wireless LAN adapter.
Commercially available USB wireless LAN adapters are not

supported.
Check if the Wireless LAN Access Point (AP) (e.g. wireless router)

is oriented properly or not placed too close between them.
Once you have activated the wireless connection please wait 30

seconds for the connection to be established after turning on

the unit, before trying to access network features such as Netflix,

VUDU or vTuner.

Cannot get into the

PC's screen after

[Philips Wireless

MediaConnect] is

selected.

The start up screen (PHILIPS logo with spinning circle) keep

displaying until the unit found the PC that is running Philips Wireless

MediaConnect.
Make sure if the network connection is connected properly.
Check if your PC runs Philips Wireless MediaConnect.
Make sure your TV and PC are connected on the same network.

Downloading an electronic copy

To obtain an electronic copy of this manual :

Point your browser to www.philips.com/support

Choose your country of location.

Enter the model number or a keyword in the “ Find your product ”

fi eld. Alternatively, you can browse the catalog.

Click the description or model.

Under Product support, click “ User manuals ”.

If you cannot resolve your problem, refer to the FAQ for this TV at

www.philips.com/support
If the problem remains unresolved, contact the Customer Support

Center in your country.

Warning

•

Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.

Note

•

Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.