Ingenico MOBC150RPA User Manual
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Rev20180802
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7
Maintenance
7.1 MSR and Smart Card Reader Maintenance
Do not attempt to clean the magnetic card reader and smart card reader, for this
action may result in damage to the terminal and void the warranty.
7.2 Printer Maintenance
Do not try to pull up the paper roll under any circumstances.
If paper jam occurs, please pull the buckle and open the paper roll cover. The paper
jam will be fixed automatically.
If paper jam occurs, please pull the buckle and open the paper roll cover. The paper
jam will be fixed automatically.
Dust or waste paper remnant in the printer will reduce the efficiency. Please use soft
brush to clean it (Be careful not to scratch the printer head).
7.3 Trouble shooting
Question Explanation
Action
Terminal does
not start
Abnormal
power supply
power supply
1. Make sure the power adapter is correctly connected
and the power indicator is red.
2. Make sure the button is pressed more than 3s.
3. If it still fails, please contact our customer service for
help.
and the power indicator is red.
2. Make sure the button is pressed more than 3s.
3. If it still fails, please contact our customer service for
help.
Screen is off
1. Power is not
enough
enough
1. Check whether power cable plugs tightly.
2. Disconnect the power cable and reconnect it.
3. If it still fails, please contact our customer service
department for help.
2. Disconnect the power cable and reconnect it.
3. If it still fails, please contact our customer service
department for help.
Printer does not
work
work
1. Abnormal
power supply.
2. Incorrect
paper
installation.
power supply.
2. Incorrect
paper
installation.
1、 Check whether the power is on.
2、 Check if it is out of paper or if the paper roll is
incorrectly installed.
3、 Check whether the paper roll cover is fully closed.
4、 If the problem still exists, please contact our
customer service center.
2、 Check if it is out of paper or if the paper roll is
incorrectly installed.
3、 Check whether the paper roll cover is fully closed.
4、 If the problem still exists, please contact our
customer service center.
Peripheral
device does not
work
device does not
work
1. Abnormal
power supply.
2. Broken cable
power supply.
2. Broken cable
1. Check the power cable connected to the peripheral
device.
2. Check whether the peripheral device is connected to
the power supply and works properly.
3. Please try to replace a cable and reconnect it with
reference to device connections.
4. If the problem still exists, please contact our
customer service center.
reference to device connections.
4. If the problem still exists, please contact our
customer service center.
Transaction
Processing fails
Processing fails
1. Damaged MSR
card.
card.
1. Try to use more than one magnetic card to test the
transaction, to confirm the failure is not due to
transaction, to confirm the failure is not due to