CA BrightStor ARCserve Backup Upgrade Agent for MS Exchange Premium Add-On BABWUR1150E30 User Manual

While achieving a completely unified, business-centric 
IT organization is a strategic goal, it’s one that will be
accomplished in phases. CA’s Information Management
Maturity Model maps out a strategy for moving from the
most basic level to the most advanced, with each higher
level delivering increased alignment between IT and the
needs of the business.

Advancing to the next level begins with intelligent storage
management. In working closely with our customers for
many years, we’ve developed a process for managing all
kinds of data, including email, in a way that focuses 
on the value of that data to the business. It aligns IT
activities with business goals, and helps organizations
determine what they really need to archive and optimizes
network performance by eliminating unnecessary 
backup activities.

This process entails four steps:

➤ Identifying your current business processes and 

data and storage assets

➤ Classifying those processes and assets based on

their business value

➤ Defining storage policies and procedures to support

business requirements

➤ Automating the defined policies and procedures

In the context of email, the first step includes identifying
all the email being generated by your organization and
the assets available to store that email.

The second step involves determining the business 
value of that email and the related storage assets, and
classifying them accordingly. This includes ascertaining
how important certain types of email are to the overall
objectives of the organization and how quickly the email
needs to be accessed, as well as how long it needs 
to be retained to comply with business needs and
government regulations. For example, email generated
by the CEO might have to be retained longer than the
email generated by rank-and-file employees.

After you have classified your email and storage assets,
you can define policies and procedures for managing
them appropriately. For example, you might determine
that some email must be backed up daily and retained
for three years, while other email can be backed up
weekly and deleted after six months. You might choose
to keep multiple copies of critical email on different 

Currently distinct disciplines — operations, storage,
security, life cycle and service management — should 
be integrated tightly to optimize the performance, 
reliability and efficiency of enterprise IT environments.
CA is developing its products to interact with each 
other, leveraging common services (that is, software
components that perform reusable functions across
multiple applications), and developing an integrated
management schema that will provide a unified view of
all aspects of the enterprise and how they relate to
business activities and needs. This is the foundation for 
a truly business-centric IT organization.

With comprehensive, cross-disciplinary information at
their fingertips, IT organizations will be able to fully
understand how all IT resources are being used across
their organizations, offer services tailored specifically to
meet the needs of individual departments and even
provide executives with feedback about exactly how 
IT costs are being incurred. All this enables managers 
to make better decisions about how to direct business
activities and assets, improve overall operational
efficiency and apply existing resources more effectively.

Common

Services

MDB

A Business-Oriented View of IT

Information Management Maturity Model