TP-LINK TD-W8951NB User Manual

Page of 94
TD-W8951NB
150Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
 
86 
Appendix C: Technical Support 
Technical Support 
„
 
For more troubleshooting help, go to: 
http://www.tp-link.com/en/support/faq 
„
 
To download the latest Firmware, Driver, Utility and User Guide, go to: 
http://www.tp-link.com/en/support/download 
„
 
For all other technical support, please contact us by using the following details: 
Global 
Tel: +86 755 26504400   
E-mail: support@tp-link.com 
Service time: 24hrs, 7 days a week   
UK 
Tel: +44 (0) 845 147 0017 
E-mail: support.uk@tp-link.com 
Service time: 24hrs, 7 days a week 
Turkey 
Tel: 444 19 25 (Turkish Service) 
E-mail: support.tr@tp-link.com 
Service time: 9:00 AM to 9:00 PM   
7 days a week 
Ukraine 
Tel: 0-800-505-508 
E-mail: support.ua@tp-link.com 
Service time: Monday to Friday   
14:00 PM to 22:00 PM 
Brazil 
Toll Free: 0800-770-4337 (Portuguese 
Service) 
E-mail: suporte.br@tp-link.com 
Service time: Monday to Saturday   
08:00 AM to 08:00 PM 
France 
Tel: +33 (0) 820 800 860 (French service)
Email: support.fr@tp-link.com 
Fee: 0.118 EUR/min from France 
Service time: Monday to Friday 9:00 AM 
to 6:00 PM (Except French Bank holidays)
Russian Federation 
Tel: 8 (499) 754-55-60 
8 (800) 250-55-60 (toll-free call from 
any RF region) 
E-mail: support.ru@tp-link.com 
Service time: From 10:00 to 18:00   
(Moscow time) 
*Except weekends and holidays in 
Russian Federation 
Switzerland 
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com 
Fee: 4-8 Rp/min, depending on rate of 
different time 
Service time: Monday to Friday 9:00 AM 
to 6:00 PM. GMT+ 1 or GMT+ 2   
(Daylight Saving Time) 
Singapore 
Tel: +65 62840493 
E-mail: support.sg@tp-link.com 
Service time: 24hrs, 7 days a week 
USA/Canada 
Toll Free: +1 866 225 8139 
E-mail: support.usa@tp-link.com 
Service time: 24hrs, 7 days a week 
Australia/New Zealand 
Tel: AU 1300 87 5465 
NZ 0800 87 5465 
E-mail: support.au@tp-link.com (Australia) 
support.nz@tp-link.com (New Zealand) 
Service time: 24hrs, 7 days a week 
Italy 
Tel: +39 0230519020 
E-mail: support.it@tp-link.com 
Service time: Monday to Friday   
9:00 AM to1:00PM, 2:00PM to 6:00 PM 
Indonesia 
Tel: (+62) 021 6259 135   
E-mail : support.id@tp-link.com   
Service time : Monday to Friday   
9:00 -12:00; 13:00 -18:00 
*Except public holidays 
Malaysia 
Tel: 1300 88 875465 (1300 88TPLINK) 
Email: support.my@tp-link.com 
Service time: 24hrs, 7 days a week 
Poland 
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if 
calls from mobile phone) 
E-mail: support.pl@tp-link.com 
Service time: Monday to Friday   
9:00 AM to 5:00 PM. GMT+1 or GMT+2   
(Daylight Saving Time) 
Germany/Austria   
Tel: +49 1805 875465 (German Service) 
+49 1805 TPLINK 
E-mail: support.de@tp-link.com 
Fee: 0.14 EUR/min from the German fixed 
phone network and up to 0.42 EUR/min from 
mobile phone 
Service time: Monday to Friday 9:00 AM to 6:00 
PM. GMT+ 1 or GMT+ 2   
(Daylight Saving Time in Germany) 
*Except bank holidays in Hesse