Trendnet TVP- 221H User Manual

TVP-221H User’s Guide 

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Chapter 7 

Troubleshooting Tips 

 

1.  Check the power adapter connection. 
2.  If the power adapter or power cord is connected to the gateway, check that the 

cord is securely plugged into the power socket on the rear of the console. 

3.  Check that the other end of the power adapter or power cord is securely 

plugged into the power outlet. 

4.  If both ends of the power cord are properly connected and there is still no 

power, the gateway might have a faulty power outlet, power adapter, or power 
cord. 

5.  Change to another power outlet or obtain another power adapter or power cord. 

 
LNK LED is not illuminate 

1.  Check the TVP-221H was connected correctly: 

a.  Powered on 
b.  Correctly connected 

2.  Check if the cable connects to an end device is a standard straight through 

network Ethernet cable. 

3.  Make sure connectors at both ends are securely seated. 
4.  Check the TVP-221H IP setting is correct  

 
 
Line port LED is not illuminate when pick up the phone 

1.  Check the RJ11 telephone line is connected correctly between phone set and 

line port 

 
There is no dial tone when pick up the phone 

2.  Check line port LED illuminate 
3.  Check the RJ11 telephone line is connected correctly between phone set and 

line port 

 
There is an out-of-service tone when dialing destination phone number 

1.  Check the dial plan setting (address table, hunt group table and destination 

table) at the destination phone number 

 
There is no connected tone when dialing destination phone number 

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