Rocstor Commander 3F C233Q2-E2 User Manual
Product codes
C233Q2-E2
ROCSTOR | COMMANDER 3F user manual
Page | 40
Problem:
The performance and/or transfer speeds are slow when the Commander drive is
connected to my USB port.
Solution:
Solution:
USB ports come in different speeds from 12Mbits/s (USB 1.0), 480Mbits/s (USB.2) to up to
5,000Mbits/s (USB 3.0). If the Commander HD is connected to a USB 2.0 or 1.1 port (low
speed) or hub, the drive will work slower than if connected to a USB 3.0 port or hub.
5,000Mbits/s (USB 3.0). If the Commander HD is connected to a USB 2.0 or 1.1 port (low
speed) or hub, the drive will work slower than if connected to a USB 3.0 port or hub.
Simply: if the USB 3.0 cable is connected (from Commander 3F) to a USB 2.0 connector in your
host computer the transfer speed will be reduced to up to 480 Mbit/s (which is the maximum
transfer speed of USB 2.0)
Problem:
host computer the transfer speed will be reduced to up to 480 Mbit/s (which is the maximum
transfer speed of USB 2.0)
Problem:
There is no increase in performance when the Commander drive is connected via the
USB cable to a USB 3.0 port.
Solution:
Solution:
Ensure that the USB 3.0 (and/or USB 2.0) drivers for the host bus and device have been
properly and securely installed. You may reinstall to assure proper installation.
properly and securely installed. You may reinstall to assure proper installation.
Problem:
The drive is working slow when connected directly to a USB 3.0 port on your
computer
Solution:
Solution:
Review the minimum system requirements for your computer to ensure it supports Supper
Speed USB 3.0.
Speed USB 3.0.
General Notes:
When connecting the device to USB 3.0 port in your computer please be sure that the
connection at the host computer is High Speed USB 3.0 and drivers (if required) are
installed, otherwise you may experience slower transfer speed between the host comport
and the Commander device.
connection at the host computer is High Speed USB 3.0 and drivers (if required) are
installed, otherwise you may experience slower transfer speed between the host comport
and the Commander device.
Front Lights:
Problem: The front Light does not come ON.
Solutions:
The Commander device may not be connected to electricity.
The device switch is in the OFF position.
The Built-in Power Supply does not work. Contact Rocstor technical support.
Situation:
The light is green but it also flickers in Red.
Solutions:
The Light is OFF when the drive is Reading/Writing; do not turn the device OFF in this
situation as you may lose the data being transferred in R/W.
situation as you may lose the data being transferred in R/W.
The light remains Green at normal operation or idle operation.