Fujitsu fi-6400 PA03575-B401 Leaflet
Product codes
PA03575-B401
Service Descriptions: Mid-Volume Production Scanners, fi-6400, fi-6800 and fi-5950
On-Site Repair Services
Geared towards business critical support of customers whose
scanning is an integral part of their business operations, Fujitsu
On-Site Repair Services are focused on fixing your equipment on
the first visit.
scanning is an integral part of their business operations, Fujitsu
On-Site Repair Services are focused on fixing your equipment on
the first visit.
Scope of On-Site Repair Services:
• Visit by a trained technician carrying a scanner
specific spare parts kit.
• Equipment repairs performed on your premises.
• Spare Parts, Labour & Travel costs Included.
• Spare Parts, Labour & Travel costs Included.
Different service levels are available including:
• Next Business Day Response.
• 8 Hour Response, 8 Hour Fix.
• 4 Hour Response, 4 Hour Fix (upon request).
• See next page for full details and comparisons.
• 8 Hour Response, 8 Hour Fix.
• 4 Hour Response, 4 Hour Fix (upon request).
• See next page for full details and comparisons.
Our unique approach enables the technician to repair any fault
on the first visit, meeting or exceeding the service level of the
Product Warranty or Service Plan that has been purchased.
on the first visit, meeting or exceeding the service level of the
Product Warranty or Service Plan that has been purchased.
Preventative Maintenance
Warranty and all Service Plans for Mid-Volume Production
Scanners Include Preventative Maintenance. This is a proactive
service for the product that protects against performance
degradation that can result in unscheduled downtime and
increased operating costs. Benefits include consistently higher
image quality, higher feeding performance, higher recognition
rates, lower rescan rates, increased productivity, elimination
of unbudgeted costs and prolonged life of the equipment.
Preventative Maintenance should be scheduled in advance and
before a stoppage to prevent downtime and loss of productivity.
Scanners Include Preventative Maintenance. This is a proactive
service for the product that protects against performance
degradation that can result in unscheduled downtime and
increased operating costs. Benefits include consistently higher
image quality, higher feeding performance, higher recognition
rates, lower rescan rates, increased productivity, elimination
of unbudgeted costs and prolonged life of the equipment.
Preventative Maintenance should be scheduled in advance and
before a stoppage to prevent downtime and loss of productivity.
Scope of Preventative Maintenance:
Preventative Maintenance comprises of a scheduled visit by a
technician to perform the following scope of work:
• Disassembly.
• Deep clean the scanner (removal of staples, paper clips, paper
technician to perform the following scope of work:
• Disassembly.
• Deep clean the scanner (removal of staples, paper clips, paper
shards, dust, dyes, solvents).
• Lubrication of moving parts.
• Replacement of worn or performance degraded parts.
• Implementation of Engineering Changes and Firmware Updates
• Replacement of worn or performance degraded parts.
• Implementation of Engineering Changes and Firmware Updates
as appropriate.
• Reassembly.
• Recalibration of optics and light levels.
• Adjustments and tests.
• Recalibration of optics and light levels.
• Adjustments and tests.
Benefits of Services from Fujitsu
Wide Range of Service Plans:
• To suit different levels of business process criticality and usage.
Model Specific Spare Parts Kit on every visit:
• Enables first visit fix rate in excess of 95%.
• Reduces downtime, productivity loss and operating costs.
• Improves your productivity and your bottom line.
• Reduces downtime, productivity loss and operating costs.
• Improves your productivity and your bottom line.
I ncludes Preventative Maintenance:
• Maintenance downtime can be scheduled to occur at a time
convenient to you.
• Maintains optimum quality and performance.
• Prolongs the life of your equipment.
• Prolongs the life of your equipment.
Manufacturers Service Program
• Peace of Mind - Trust Fujitsu, a global leader in ICT
Products & Services.
A wide range of Scanner Services from Fujitsu to
protect your investment for up to 5 years, helping
your business to be productive and competitive.
protect your investment for up to 5 years, helping
your business to be productive and competitive.
ASSURANCE
PROGRAM