Teleco TY2/22D User Manual
2
Ever-closer relations with customers so as to
provide them with good advice at the time of
purchase and effective assistance throughout the
product life cycle.
provide them with good advice at the time of
purchase and effective assistance throughout the
product life cycle.
It’s not always possible to eliminate a problem at its
root because it can be caused by local situations or
even chance occurrences; but what is certain is that
the response must be fast, almost instantaneous.
Hence one of Teleco’s key values: dealing with the
customer’s problem and resolving it immediately.
root because it can be caused by local situations or
even chance occurrences; but what is certain is that
the response must be fast, almost instantaneous.
Hence one of Teleco’s key values: dealing with the
customer’s problem and resolving it immediately.
1) Teleco has a Service Center, open daily. Here,
customers can obtain advice regarding the choice of
product most likely to satisfy their needs or obtain
immediate help to resolve minor technical problems.
customers can obtain advice regarding the choice of
product most likely to satisfy their needs or obtain
immediate help to resolve minor technical problems.
2) For more complex technical problems requiring a
more detailed explanation a 24-hour e-mail Public
Support Service is available.
more detailed explanation a 24-hour e-mail Public
Support Service is available.
3) Independent Servicing and Repair Centers are
available throughout Europe, providing a fast, expert
response to all customer requests; Teleco also provides
constant customer support by organising three-
monthly training and updating courses that are
attended by professional technicians from all over
Europe.
available throughout Europe, providing a fast, expert
response to all customer requests; Teleco also provides
constant customer support by organising three-
monthly training and updating courses that are
attended by professional technicians from all over
Europe.