TP-LINK AV500 TL-WPA4230P KIT User Manual

Product codes
TL-WPA4230P KIT
Page of 47
TL-WPA4230P
AV500 Passthrough Powerline WiFi Extender
 
38
 
Appendix A: Troubleshooting Guide 
1. The Power LED    does not light up. 
Ans.  Check the following: 
1)  Make sure that the powerline extender is properly plugged into a power outlet. 
2)  Make sure the power outlet is active (working) by plugging another electric device into it. 
3)  Re-plug the powerline extender to the power outlet.   
4)  If the Power LED still fails to light up, contact your local dealer for technical support. 
2.  The Ethernet LED 
  does not light up. 
Ans.  Check the following:
 
1)  Make sure that the Ethernet cable (RJ45) is properly connected to the powerline extender’s 
Ethernet port and the other end of the Ethernet cable (RJ45) is properly connected to the computer 
LAN card or to your Cable/xDSL Ethernet port. 
2)  Make sure your computer LAN card is properly installed and configured. 
3)  Make sure your Cable/xDSL broadband access is working and configured correctly. 
4)  Contact your local dealer for technical support if the Ethernet LED still fails to light up after the 
above procedures. 
3.  The Powerline LED 
  does not light up. 
Ans.  Check the following: 
1)  Double-click to enable the Management Utility and click the “Rescan” button. The Management 
Utility will automatically detect all other Powerline Extender on your powerline network. 
2)  Try to plug a powerline device into a nearby power outlet and check whether the Powerline LED 
lights up or not.   
3)  Make sure that the device is plugged into a wall socket instead of a power strip. 
4)  Follow the method in 
” to establish the 
connection again.   
5)  Reset the device to its factory default values. 
6)  Contact your local dealer for technical support if the Powerline LED still fails to light up after the 
above procedures.