APC SY10K40F User Manual



Loosen the 2 Phillips screws on both sides of the module (top of module). As soon as the left 
side screw is loose, the module will be deactivated. Display shows message saying the number 
of Cards has been decreased. 



Reverse procedures for installation of replacement module.

To obtain a replacement module, contact APC Customer Support.

1. In the event of a module failure, the display interface may display additional “fault list” screens. 

Press any key to scroll through these fault lists, record the information, and relay it to the 

customer support representative.

2. If possible, call APC Customer Support from a telephone that is within reach of the UPS display 

interface so that you can gather and report additional information to the representative.

3. Be prepared to provide a detailed description of the problem. A representative will help you 

solve the problem over the telephone, if possible, or will give you a return material 

authorization (RMA) number. If a module is returned to APC, this RMA number must be 

clearly printed on the outside of the package.

4. If the Symmetra PX UPS is within the warranty period, repairs will be performed free of charge. 

If it is not within the warranty period, there will be a charge for repair. Review APC ‘s warranty 

policy.

5. If the UPS is covered by an APC service contract, have that information available and provide it 

to the representative.

One Intelligence Module can be replaced without interrupting power to the connected equipment, 
provided a second Intelligence Module is installed and operational.

INTELLI

GENCE

 MODULE

INTELLIGENCE MO

DULE

INTELLIGENCE MODULE

INTELLIGENCE MODULE



See section on

 

Warranty for more information