Fujitsu ScanSnap N1800 PA03609-B001 Data Sheet
Product codes
PA03609-B001
Service Descriptions: Workgroup, Departmental and Network Scanners,
fi-5015C, fi-6110, fi-7160, fi-7260, fi-7180, fi-7280, fi-5530C2, fi-6010N, N7100 and N1800
On-Site Repair Services
Geared towards business critical support of customers whose
scanning is an integral part of their business operations, Fujitsu
On-Site Repair Services are focused on fixing your equipment on
the first visit.
scanning is an integral part of their business operations, Fujitsu
On-Site Repair Services are focused on fixing your equipment on
the first visit.
Scope of On-Site Repair Services:
• Visit by a trained technician carrying a scanner
specific spare parts kit.
• Equipment repairs performed on your premises.
• Spare Parts, Labour & Travel costs Included.
• Spare Parts, Labour & Travel costs Included.
Different service levels are available including:
• Next Business Day Response.
• 8 Hour Response, 8 Hour Fix.
• 4 Hour Response, 4 Hour Fix (upon request).
• See next page for full details and comparisons.
• 8 Hour Response, 8 Hour Fix.
• 4 Hour Response, 4 Hour Fix (upon request).
• See next page for full details and comparisons.
Our unique approach enables the technician to repair any fault
on the first visit, meeting or exceeding the service level of the
Product Warranty or Service Plan that has been purchased.
on the first visit, meeting or exceeding the service level of the
Product Warranty or Service Plan that has been purchased.
Advance Exchange
Our Exchange service comprises of rapid permanent replacement
of the faulty scanner and includes:
• Delivery of a replacement scanner (becomes customers property).
• Collection of the faulty scanner (becomes property of Fujitsu).
• Two way shipping costs.
• Spare Parts and Labour to repair the faulty scanner.
of the faulty scanner and includes:
• Delivery of a replacement scanner (becomes customers property).
• Collection of the faulty scanner (becomes property of Fujitsu).
• Two way shipping costs.
• Spare Parts and Labour to repair the faulty scanner.
The replacement product is shipped in a robust shipping carton,
complete with scanner specific foam interior to ensure that the
replacement scanner arrives undamaged and is ready to go
as soon as it arrives. The re-usable shipping carton eliminates
damage in transit, whilst significantly cutting down on waste
cardboard in our service operation. This helps us reduce our
environmental impact.
complete with scanner specific foam interior to ensure that the
replacement scanner arrives undamaged and is ready to go
as soon as it arrives. The re-usable shipping carton eliminates
damage in transit, whilst significantly cutting down on waste
cardboard in our service operation. This helps us reduce our
environmental impact.
Advance Exchange PLUS
For customers who asset tag their devices and require their
original tagged scanner returned after repair, we offer Advance
Exchange PLUS (Double Exchange). This works exactly the
same as Advance Exchange, with the addition of returning
your repaired scanner and collecting the temporary scanner.
Advance Exchange PLUS includes:
• Delivery of a replacement scanner (temporary loan device).
• Collection of the faulty scanner (returned to the repair centre).
• Delivery of the repaired scanner.
• Collection of the temporary loan device.
• Two way shipping costs (twice).
• Spare Parts and Labour to repair the faulty scanner.
The replacement product is shipped in a robust shipping carton,
complete with scanner specific foam interior to ensure that the
replacement scanner arrives undamaged and is ready to go
as soon as it arrives. The re-usable shipping carton eliminates
damage in transit, whilst significantly cutting down on waste
cardboard in our service operation. This helps us reduce our
environmental impact.
original tagged scanner returned after repair, we offer Advance
Exchange PLUS (Double Exchange). This works exactly the
same as Advance Exchange, with the addition of returning
your repaired scanner and collecting the temporary scanner.
Advance Exchange PLUS includes:
• Delivery of a replacement scanner (temporary loan device).
• Collection of the faulty scanner (returned to the repair centre).
• Delivery of the repaired scanner.
• Collection of the temporary loan device.
• Two way shipping costs (twice).
• Spare Parts and Labour to repair the faulty scanner.
The replacement product is shipped in a robust shipping carton,
complete with scanner specific foam interior to ensure that the
replacement scanner arrives undamaged and is ready to go
as soon as it arrives. The re-usable shipping carton eliminates
damage in transit, whilst significantly cutting down on waste
cardboard in our service operation. This helps us reduce our
environmental impact.
Benefits of Services from Fujitsu
Wide Range of Service Plans:
• To suit different levels of business process criticality and usage.
Model Specific Spare Parts Kit on every visit:
• Enables first visit fix rate in excess of 95%.
• Reduces downtime, productivity loss and operating costs.
• Improves your productivity and your bottom line.
• Reduces downtime, productivity loss and operating costs.
• Improves your productivity and your bottom line.
Manufacturers Service Program
• Peace of Mind - Trust Fujitsu, a global leader in ICT
Products & Services.
A wide range of Scanner Services from Fujitsu to
protect your investment for up to 5 years, helping
your business to be productive and competitive.
protect your investment for up to 5 years, helping
your business to be productive and competitive.
ASSURANCE
PROGRAM