Gilson 508 User Manual

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Gilson 508 Interface Module User’s Guide
5-3
Troubleshooting
5
Repair and Retu
rn P
o
licies
Repair and Return Policies
Before Calling Us
Gilson-authorized representatives will be able to serve you more efficiently if you 
have the following information:
the serial number and model number of the instruments involved. The serial 
number is located on the bottom of the unit. 
the installation procedure you used
list of concise symptoms
list of operating procedures and conditions you were using when the 
problem arose
list of other devices connected to the interface module
 
and a description of 
those connections
list of other electrical connections in the room
Warranty Repair
Units covered under warranty will be repaired and returned to you at no charge. 
If you have any questions about applicability, please contact your local 
distributor.
Non-Warranty Repair
For out-of-warranty repairs, contact your local distributor. A Customer Service 
representative will discuss service options with you and can assist in making 
arrangements to return the equipment, if necessary.
Rebuilt Exchange
For some units, rebuilt exchange components are available. Contact your local 
distributor for details.