Wegener Communications 6420 User Manual

 

 

iPump 6420 User’s Manual

 

www.wegener.com 

800070-01 Rev B 

Chapter 4, Page 105 

1.  Use the list for file inserts above to first check for basic file insertion problems. 
2.  Double-check the playlist play command for the playlist name.  It must match up 

precisely on the i6420, whitespace and all. 

3.  Check that your playlist exists.  Use the Playlist tab in local web interface. 
4.  If the playlist play is commanded from Compel, try to play it from the local web. 
5.  Check that the files you expect to hear are actually in the playlist and resident on the 

i6420. 

6.  Check the Profile that might be used to play the playlist from Compel.  Is the atten 

profile used?  If so, make sure that the attenuation is not set too high! 

1.  Sure that you are trying to access the i6420 at the LAN port?  The WAN port does 

not allow inbound connections. 

2.  Check the IP address setting on the LAN port, using the front-panel.  Did you enter 

this correctly into your browser? 

3.  Check that the LAN port is connected to the local Ethernet switch by checking cable 

connection and looking at the small LEDs on the rear connector.  Are they lit?  
Flashing? 

4.  Can you PING the i6420 LAN port from the PC hosting your browser?  If not, there 

is no network connection. 

5.  If no network connection, check that your PC and i6420 are on the same network, as 

defined by their respective IP addresses and netmasks. 

6.  If no network connection, and the PC and i6420 are on differing networks, then they 

must communicate through a router.  Is each set to reach the correct gateway router?  
Is there a network path between the routers, if they are different?  After this and the 
above 2 steps, you are still unable to reach the i6420 from your PC, consult with 
appropriate IT personnel. 

7.  Is HTTP access turned OFF in your i6420?  Double-check by asking Compel to turn 

it ON.  If you are an advanced user, and can get a serial text terminal on the 
SERIAL M&C port, then set it ON using the debug ‘netsrvs http on’ command.  (It 
is beyond this Manual scope to inform how to get debug access.) 

1.  If requested from Compel, are you sure you are getting Compel?  Check COMPEL 

LED is ON.  Check that you can address the i6420 from Compel by sending some 
other command, such as a grouping command.  Verify COMPEL LED flashes. 

2.  When Compel requests the Return Path Status report, does the COMPEL LED 

flash?  If not, the i6420 still never received the command.  There may be a 
Compel/CSM problem. 

3.  Can you manually send a Return Path report by requesting using the ‘rpath sendrpt 

0’ terminal command?  This will send a Status report to the CSM function in 
Compel.  Have the uplink personnel check for the incoming Status report (see 
Figure 3-1).