Wegener Communications 6420 User Manual

Page of 135
 
 
iPump 6420 User’s Manual
 
www.wegener.com 
800070-01 Rev B 
Chapter 5, Page 108 
5.1. Warranty 
The following warranty applies to all 
Wegener Communications 
products including the 
iPump 6420 Professional Audio Server
 
All 
Wegener Communications 
products are warranted against defective materials and 
workmanship for a period of one year after shipment to customer. 
Wegener
 
Communications
obligation under this warranty is limited to repairing or, at 
Wegener
 
Communications
' option, 
replacing parts, subassemblies, or entire assemblies. 
Wegener Communications 
shall not be liable 
for any special, indirect, or consequential damages. This warranty does not cover parts or 
equipment which have been subject to misuse, negligence, or accident by the customer during 
use. All shipping costs for warranty repairs will be prepaid by the customer. There are no other 
warranties, express or implied, except as stated herein. 
5.2. Technical 
Support 
If the unit should fail to perform as described, if you need help resolving problems with your 
iPump 6420
, or for questions about obtaining service for your 
iPump 6400
, please contact 
Wegener 
Communications Customer Service 
at (
770) 814-4057
, Fax 
(678) 624-0294
, or email 
service@wegener.com
 
To return a product for service: 
1.  Obtain a 
Return Material Authorization (RMA) 
number by completing and faxing a 
copy of the 
RMA Request Form 
to 
(678) 624-0294
. Or you may call or e-mail 
WEGENER at the contact information given just above.  To get an RMA number, 
you must give us this information:  1) Unit model number (see pre-printed label, 
usually on the bottom of the unit; 2) Unit serial number (in running i6420, see front-
panel Home LCD screen, or also see same label displaying model number; and 3) 
Brief description of the problem. 
2.  To help us identify and control returned units, plainly write the RMA number on the 
outside of the product-shipping container. This will help us return your unit to you 
as quickly as possible. 
3.  Return the product, freight prepaid, to the address given below.  It is best to use the 
original shipping container to optimally protect the unit.  If unable to do so, then 
any substitute container must adequately protect the unit.  WEGENER is not 
responsible for additional damage to the unit resulting from the use of an unsuitable 
shipping container.
 
 
 
Service Department RMA# ________ 
Wegener Communications, Inc. 
359 Curie Drive 
Alpharetta, GA 30005
 
 
 
Note: 
All returned material must be shipped freight prepaid. C.O.D. shipments will not be accepted.