Spirit Communications System ConnecT/R User Manual
Troubleshooting
This section should help you determine the
Remember that the way your SPIRIT System
cause of problems you might encounter and
was customized may influence how a particular
help you resolve them. It begins with general
device operates. Call the AT&T Helpline at
problems, then is categorized according to the
1-800-628-2888 if you need assistance.
types of telephone devices you may have
attached to your ConnecT/R.
Operational Difficulty
What to Check
Ringing
Outside call doesn't ring
Do Not Disturb active
Delayed Ringing active*
Abbreviated Ringing active*
N
Delayed Ringing active*
Abbreviated Ringing active*
N
O
Ringing active*
No Access active*
Ringer turned off on telephone device
Ringer turned off on telephone device
Intercom call doesn't ring
Call Forward active
HFAI active
Ringer turned off on telephone device
HFAI active
Ringer turned off on telephone device
Rings, but nobody there
Abbreviated Ring active*
Delayed Ringing active*
SPIRIT System sometimes rings once after
party hangs up
PBX Callback active
Line Reserve active
SPIRIT System sometimes rings once after
party hangs up
PBX Callback active
Line Reserve active
Hold Call Reminder active
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* Check with the person in your organization responsible for the SPIRIT System.