Toshiba Magnia Z300 User Manual

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Was the entire necessary procedure executed, and were all nec-
essary files installed?

5 Is the correct device driver installed?

6 Is the software set up properly?

7 Is the software used correctly?

If the trouble cannot be solved, contact the customer service 
section of the software manufacturer.

If you yourself cannot solve the problem that has occurred on a 
system on which Windows NT/2000 can be used, carry out the 
procedure below, and contact your Toshiba Technical Support.

1 Save the System Information for Windows 2000 or report of 

the Windows NT Diagnostic.

2 Copy the trouble analysis information to floppy disk, MO Disk 

or other storage device so that the information can be retrieved.

3 Execute the Harness Eye/web software, and make sure that 

there are no erroneous devices.

See the operating manual of Harness Eye / web

4 Execute the utilities for the mounted devices (RAID controller, 

UPS, etc.), and make sure that there are no abnormalities.

See the operating manual of respective device.

5 Note down the details of the trouble, how frequently the trou-

ble occurs, the environment where the trouble occurs, and the 
method of simulating the trouble.

6 In the case of systems not equipped with a redundant Hard 

Disk Drive (HDD) or when the cause of the trouble cannot be 
specified, shut down the system for fail-safe purposes, switch 
the server off, and contact your Toshiba Technical Support.

7 On a system equipped with a redundant Hard Disk Drive 

(HDD), if it can be confirmed that one of the devices is mal-