Nortel Networks Wireless Office Headset P0605665 03 User Manual

274 Index

P0605665 03

greeting example   68, 72
initializing   63
leaving a message in   212, 214
listening to messages   74
Message Waiting Indication extension 62
messages 74
messages waiting 267
number 44, 61 , 62
opening 64
opening remotely 65
password 63, 66
password, changing   66
resetting password 67
retrieving messages 74
setting up 61
tips 212, 21 4

Skillset parameters

Control Directory Number (CDN) 44
Delay answer 265
Message Waiting Indication extension 267
Method of Call Distribution 267
setting up 46
Skillset name 268

Skillset, attendant extension 45

Skipping forward in messages 76, 77

Skipping forward to end of messages 75

Software Authorization Codes 20

Steps, Routing Table 136

Supervisor

Feature Codes 31

Supervisor, functionality 15

System Administrator, Feature Codes 31

T

Table, Routing Table 127

Telephone

line display 25
system timeout 25

Time

Primary alert time-limit 171
Secondary alert 171

Timeout

CallPilot Manager 23
telephone 25

Tips

agent administration 211
Call Center general parameters   212
configuration limits 247
recording call center greetings   211
Routing Table administration   212

skillset administration 211
skillset mailbox 212, 214

to Auto Attendant 12
to CCR 12
to Operator 12
to skillset mailbox 12

Transfer Allowed

Troubleshooting

agent log on problems 243
call processing problems 247
cannot change the Call Center Skillset Parameters

enabling a skillset 246
skillset settings 19, 24 6
slow call processing 247
unpredictable call processing 247

Two line display telephone, using 25

U

Unassigning agents 57

Unconfiguring a skillset 60

Using Intelligent Overflow 115

V

Viewing agents in a skillset 57

Voice channels 171, 21 2