Netcomm 3G Wireless Router User N3G005W User Manual

3. 

Why does my wireless connection keep 

dropping?

Please try the following steps to improve the wireless 

signal quality. 

• 

Antenna Orientation.

– 

Try different antenna orientations for the 

N3G005W Wireless Router.

– 

Try to keep the antenna at least 6 inches 

away from the wall or other objects.

• 

Try changing the channel on the N3G005W 

Wireless Router to a different channel to avoid 

interference. Please refer to Basic > Wireless 

section on page 27

• 

Keep your product away (at least 3-6 feet) from 

electrical devices that generate RF noise, like 

microwaves, monitors, electric motors, etc.

4. 

Can not establish a wireless connection?

Note:  

An Ethernet connection is required to troubleshoot the 
N3G005W Wireless Router..

When the N3G005W Wireless Router unit is configured 

to use Wireless encryption (WEP, WPA/WPA2 or any 

encryption), you need to ensure that your wireless 

adapter settings matches. Please refer to your wireless 

adapter manual for additional information.

• 

Move the N3G005W Wireless Router and the 

wireless client into the same room, and then 

test the wireless connection.

• 

Try to disable all security settings such as WEP, 

and MAC Address Control.

• 

Turn off the N3G005W and the client. And then 

turn the N3G005W back on again, and then 

turn on the client.

• 

Ensure that all devices are set to Infrastructure 

mode.

• 

Ensure that the LED indicators are indicating 

normal activity. If not, ensure that the AC power 

and Ethernet cables are firmly connected.

• 

Ensure that the IP Address, subnet mask, 

gateway and DNS settings are correctly 

entered on the computer.

• 

If you are using 2.4GHz cordless phones, X-10 

equipment, or other home security systems, 

ceiling fans, or lights, your wireless connection 

may degrade dramatically, or drop altogether.

• 

To avoid interference, you can change the 

wireless Channel on the N3G005W Wireless 

Router.

• 

Keep your product at least 3-6 feet away from 

electrical devices that generate RF noise. 

Examples include: microwaves, monitors, 

electric motors, and so forth.

5. 

I do not remember my encryption key. 

What should I do?

If you forgot your encryption key, the Wireless card will 

not be able to establish a connection to the N3G005W 

Wireless Router.
To reset the encryption key(s), login to the 

N3G005Wireless Router web configuration using an 

Ethernet connection. (Please refer to Basic > Wireless 

on page 27, for additional information).

6. 

How do I reset my N3G005W Wireless 

Router to its factory default settings?

To hard-reset the N3G005W Wireless Router to its 

factory default settings, follow the steps listed below:

• 

Ensure that the router is powered on (for at 

least 20 seconds).

• 

Use a paper clip or a pencil tip to depress 

the reset button for ten seconds and release. 

At this point, the reset is in progress. Do not 

power off the unit at this point.

• 

After the router reboots, the default settings 

are now restored. This entire process takes 

several minutes to complete.

• 

Once you have reset the router to its 

default settings you will be able to access 

the device’s web configuration using 

http://192.168.123.254 with password 

“admin”.