Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual

Issue 1

April 2000

Features and technical reference 

1410

Line Lockout 

■

Call Coverage

You can use LWC with or without Call Coverage. However, the two 
features complement each other. The Coverage Callback option of Call 
Coverage is provided by LWC. Also, a caller can activate LWC for the 
called party even if the call has been answered by a covering user.

■

Centralized Attendant Service

LWC Message Retrieval does not work with CAS.

■

Conference

A member of a conference call cannot activate LWC because the user 
cannot be uniquely identified. After LWC has been activated for a party on 
a conference or transfer, the conference or transfer originator cannot press 
Conference/Transfer a second time to return to the original call. The 
originator must select the call appearance button to return to the 
previously-held call.

■

Expert Agent Selection

When an EAS agent is logged into a telephone, the agent can only retrieve 
LWC messages left for that agent’s login ID. To retrieve LWC messages 
left for that telephone, the agent must log out.

When an EAS agent is logged into a telephone, its Message lamp defaults 
to tracking the status of LWC messages waiting for the telephone. 
However, you can assign the Message lamp to track the status of LWC 
messages waiting for the agent’s login ID.

■

Vector Directory Number

LWC messages cannot be stored, cancelled, or retrieved through VDN.

Line Lockout removes single-line extensions from service when users do not hang 
up after receiving dial tone or intercept tone for an administered length of time. 

You can administer the system to play a special “howler” tone before locking an 
analog extension by setting the Station Tone Forward Disconnect field to 

 on 

the 

‘‘Feature-Related System Parameters’’

 screen. For the howler tone to play, a 

Lucent representative must also enable the Howler After Busy field on the 

‘‘System Parameters Country-Options’’

 screen. 

If you want the system to disconnect and optionally lock out users who have let an 
outgoing public network trunk call ring for an extended period of time, you can 
have Lucent enable the Disconnect on No Answer by Call Type field, also on the 

‘‘System Parameters Country-Options’’

 screen.