Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual

Issue 1

April 2000

Glossary and abbreviations 

1621

 

A feature that uses software and hardware to record call data (same as CDRU).

Software that collects, stores, optionally filters, and outputs call-detail records.

An application, running on an adjunct processor, that collects information from an ACD unit. CMS enables 
customers to monitor and manage telemarketing centers by generating reports on the status of agents, splits, 
trunks, trunk groups, vectors, and VDNs, and enables customers to partially administer the ACD feature for a 
communications system.

An identifier present in ISDN messages that associates a related sequence of messages. In ASAI, CRVs dis-
tinguish between associations.

A set of up to 15 vector commands to be performed for an incoming or internal call.

A call that automatically returns to a voice-terminal user who activated the Automatic Callback or Ringback 
Queuing feature.

A low-pitched tone identical to ringback tone except that the tone decreases in the last 0.2 seconds (in the 
United States). Call-waiting ringback tone notifies the attendant that the Attendant Call Waiting feature is 
activated and that the called party is aware of the waiting call. Tones in international countries may sound dif-
ferent.

A number, up to 16 digits, entered by ACD agents to record the occurrence of customer-defined events (such 
as account codes, social security numbers, or phone numbers) on ACD calls.

Centralized Automatic Message Accounting

An enclosed shelf containing vertical slots that hold circuit packs.

The amount of traffic served by traffic-sensitive facilities during a given interval.

Carrier Port and Power Unit for AC Powered Systems

Centralized Attendant Service or Call Accounting System

A request or indication of an operation. For example, Third Party Make Call is a request for setting up a call; 
event report is an indication that an event has occurred.