Lucent Technologies Definity Enterprise Communication Server 8.2 User Manual
DEFINITY ECS Release 8.2
Administrator’s Guide
Administrator’s Guide
555-233-506
Issue 1
April 2000
Screen reference
707
Hunt Group
17
Acceptable Service Level (sec)
Enter the number of seconds within which calls to this hunt group should be
answered. This allows BCMS and/or VuStats to report a percentage of calls that
were answered within the specified time. This entry is also used by the CentreVu®
Advocate Service Objective feature.
answered. This allows BCMS and/or VuStats to report a percentage of calls that
were answered within the specified time. This entry is also used by the CentreVu®
Advocate Service Objective feature.
AAS
Appears when the ACD field is
y
.
Expected Call Handling Time (sec)
Appears only if, on the System-Parameters Customer-Options screen, either the
Vectoring (Advanced Routing) or CentreVu Advocate field is
Vectoring (Advanced Routing) or CentreVu Advocate field is
y
.
Valid entries
Usage
0 through 9999 seconds
Valid entries
Usage
y/n
Enter
y
if this hunt group is to serve as an Auto-Available
Split.
Valid entries
Usage
1
to
9999
Establishes the number of seconds for expected call handling.
This value is used to initialize Expected Wait Time and is also
used by the CentreVu® Advocate Percent Allocation feature.
This value is used to initialize Expected Wait Time and is also
used by the CentreVu® Advocate Percent Allocation feature.