HP 20-Feb User Manual

202 Contacting HP Customer Support

Appendix

Contacting HP Customer Support

If your library fails during the warranty period and the suggestions in the

documentation do not solve the problem, you can receive support by doing the

following:

■

Access HP Support on the World Wide Web at: http://www.hp.com/go/

■

Contact your authorized HP dealer or Authorized Service Provider

■

Call the HP Customer Care Center in your region (See

If you purchased a service contract through HP or an authorized reseller, make

sure that you register immediately. Failure to register may result in slower

response time. Registering allows the local repair office to prepare for the

proper response level needed. If your library fails while under the support

contract period, contact the appropriate support number included in your

contract information.
If your library fails after the warranty period, contact your authorized HP

dealer/distributor or the nearest HP sales and service office. Customers in the

US and Europe can use a credit card for phone assistance.

Information Needed for Support

Before calling, please have the following information ready:

■

Model number of your library

■

Serial number (see

■

Drive type(s)

■

Error codes and error code qualifiers

■

Revision number for library and drive firmware

■

Brand and model of your host computer

■

Brand and model of your SCSI or fibre channel host adapter

■

Library drivers and backup application software that you are using and

the version number(s)