Your system administrator must enable some of the features described in this guide (for example,
retrieving voice-mail messages using e-mail, configuring voice-mail notifications, or using live reply).
If you are unable to access a feature, contact your system administrator to ensure the function is enabled
on your system.

Cisco Unity Express is subject to an erroneous login limit as set by your system administrator.

There are two types.

•

There may be a limit on the number of incorrect consecutive logins allowed, after which the system
administrator is required to restore the user’s login rights.

•

Depending on the configuration by your system administrator, login may be temporarily disabled
for the user for a time period after several consecutive unsuccessful log in attempts.

If a Cisco Unity Express voice-mail session is in progress, a second session for the same user cannot be
initiated. This does not apply to voice-mail sessions that are initiated by an Internet Message Access
Protocol (IMAP) client, such as Microsoft Office Outlook.

•

If you initiate a voice-mail session by using your Cisco Unified IP phone to call your voice-mail
system, attempting to log in to VoiceView Express cannot preempt the voice-mail session.

•

If you are logged in to VoiceView Express, using your Cisco Unified IP phone to call your
voice-mail system preempts the VoiceView Express session. The VoiceView Express session is
automatically logged out without notification.

•

If you are logged in to VoiceView Express, logging in to a second VoiceView Express session from
a different phone preempts the first session. The first VoiceView Express session is automatically
logged out without notification.