Adder Technology AdderView CATxIP 1000 User Manual
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Further information
This.chapter.contains.a.variety.of.information,.including.the.following:
•. Getting.assistance.-.see.below
•. Troubleshooting.-.see.right
•. Appendices
•. Troubleshooting.-.see.right
•. Appendices
•. Appendix.1.-.
•. Appendix.2.-.
•. Appendix.3.-.
•. Appendix.4.-.
•. Appendix.5.-.
•. Appendix.6.-.
•. Appendix.7.-.
•. Appendix.8.-.
•. Appendix.9.-.
•.
•.
•
•.
Getting assistance
If.you.are.still.experiencing.problems.after.checking.the.list.of.solutions.in.the.
Troubleshooting.section.then.we.provide.a.number.of.other.solutions:
Troubleshooting.section.then.we.provide.a.number.of.other.solutions:
•.
Adder Technology website.–.www.adder.com
. Check.the.Support.section.of.our.website.for.the.latest.solutions.and.driver.
files.
•.
Email.–.support@adder.com
•.
Fax.
in.the.UK:.
0 00
. .
in.the.US:.
+
•.
Phone.
in.the.UK:.
0 00
. .
in.the.US:.
+
Troubleshooting
Global network users are unable to contact the AdderView CATxIP 000
•. Check.that.the.correct.address.is.being.used.by.the.remote.users.
•. Check.the.
•. Check.the.
..Check.that.the.users.network.address.has.not.
been.excluded.in.the.
•. If.the.AdderView.CATxIP.1000.is.situated.behind.a.firewall,.check.that.
the.relevant.ports.are.being.allowed.
.and.are.being.
correctly.routed.
•. Check.the.
,.the.LNK.indicator.should.be.on..If.the.
network.link.is.a.100Mbps.connection,.the.100.indicator.should.also.be.on.
The remote cursor is not correctly responding to my mouse movements
•.
..When.doing.so,.ensure.that.the.host.system.does.
not.have.mouse.cursor.trails.enabled.and.that.the.top.left.corner.of.the.
screen.is.clear.of.application.windows.
screen.is.clear.of.application.windows.
When logging on using VNC viewer, I cannot enter a username
•. Either,.the.VNC.viewer.is.an.old.version.(
).or.only.the.
admin.user.has.been.configured.on.the.AdderView.CATxIP.1000..
HT