Heartland HCFDR23BLK Owner's Manual

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If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand, 

you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the 

following table, this information includes concerns, potential causes, and common solutions.

Ice maker is not making

any ice

● Ice maker is turned off.

●Refrigerator is not connected to 

water line or water valve is not open.

● The water supply line is kinked.

● The water filter is not seated 

properly.

● The water filter may be clogged 

with foreign material.

● Saddle valve on cold water pipe 

is clogged or restricted by foreign 

material.

● Turn on ice maker. For the fresh food ice maker, press and hold the “Ice Off” 

button for four seconds until the indicator turns off. For the freezer ice maker, 

lower the wire signal arm.

● Connect the unit to the household water supply and ensure the supply valve is 

open.

● Ensure that the supply line does not kink when the refrigerator is pushed into 

place against the wall.

● Remove and re-install the water filter. Be sure to push the filter firmly so that you 

hear it lock solidly into position.

● If water dispenses slowly or not at all, or if the filter is six months old or older, it 

should be replaced.

● Turn off household water line valve. Remove valve. Ensure that valve is not a 

self-piercing saddle valve. Clean valve. Replace valve if necessary.

Ice maker is not making 

enough ice.

● Ice maker is producing less ice 

than you expect.

● The water filter may be clogged 

with foreign material.

● The water supply line is kinked.

● Saddle valve on cold water pipe 

is clogged or restricted by foreign 

material.

● The fresh food and freezer ice makers will each produce approximately 2.5 

pounds of ice every 24 hours depending on usage conditions.

● If water dispenses slower than normal, or if the filter is six months old or older, it 

should be replaced.

●Ensure that the supply line does not kink when the refrigerator is pushed into 

place against the wall.

● Turn off household water line valve. Remove valve. Ensure that valve is not a 

self-piercing saddle valve. Clean valve. Replace valve if necessary

Freezer ice maker will 

not stop making ice.

● Ice maker wire signal arm is being 

held down by some package in the 

freezer that has fallen against the ice 

maker.

● Move the item and release wire signal arm. Remove any ice cubes that may 

have frozen together over the wire signal arm.

Ice cubes are freezing

together.

● Ice cubes are not being used 

frequently enough.

● Ice cubes are hollow (shells of ice 

with water inside). The hollow cubes 

break open in the bin and leak their 

water onto existing ice, which causes 

it to freeze together.

● Remove ice container and discard ice. The ice maker will produce fresh supply. 

Ice should be used at least twice weekly to keep the cubes separated.

● This generally occurs when the ice maker does not get enough water. This is 

usually the result of a clogged water filter. Replace the water filter.

Light is not on

● Light bulb is burned out or LED light 

is damaged.

● No electric current is reaching 

refrigerator.

● Control system has disabled lights 

because one or both doors were left 

open too long.

● See Replacing Light Bulbs or LED lights in Care and Cleaning section.

● See “Concern” section, “Refrigerator Operations”.

●Close and reopen door(s) to enable lights.

Interior is dirty. Odors

●Interior needs to be cleaned.

● Food with strong odors is stored in

refrigerator.

●See care & cleaning tips.

● Cover food tightly. Air filter may need to be changed more frequently if foods 

with strong odors are routinely stored in refrigerator.