Bose® SoundTouch 20 Owner's Manual

Care and Maintenance

®

If your network information has changed, or to connect your system to another 

network, you must add the new network information in the app and then connect 

the system. 
1.  Launch the SoundTouch

™

 app.

2.  Click EXPLORE > SETTINGS > Systems.
3.  Select the system.
4.  Click CONNECT TO A WI-FI NETWORK.
5.  Follow the instructions on your computer.

For more troubleshooting information, refer to the Help system in the  

SoundTouch

™

 app.

Cannot complete network setup

•  Ensure network name and password are correct
•   Ensure network service is available and system and 

computer are on the same network

•  Move system closer to wireless router or access point
•  Stop other audio or video streaming applications
•  Close app, disconnect all cables, and restart setup 

process

Cannot connect to network

•  If your network information has changed or to  

connect your system to another network, see  

“Adding a Wi-Fi

®

 network”

•  Try connecting to the network using an Ethernet cable 

Intermittent or no audio

•  Move system away from possible interference  

(microwaves, cordless phones, etc.)

•  Stop other audio or video streaming applications
•  Ensure system is powered and connected to the 

same network as the computer

•  Move system or audio source closer to wireless router 

or access point

•  Ensure system volume is not muted or too low
•  Unplug the power cord; reconnect after one minute

Cannot hear an AirPlay stream

•  Ensure system and AirPlay device are connected to 

the same network

•  Ensure AirPlay device is playing; increase its volume
•  Ensure system is selected in the AirPlay menu of the 

device

•  Move AirPlay device away from possible interference 

and closer to the wireless router or access point

Note:  Proximity of the AirPlay device to the system is 

not important, only to the wireless router or  

access point