Bose® STOUCH20IIIB Owner's Manual

Care and Maintenance

For more troubleshooting information, refer to the in-app help.

Cannot complete 

network setup

•  Connect the system to AC (mains) power.
•  Select correct network name and enter password.
•   Connect the device and SoundTouch

™

 system to the same 

Wi-Fi

®

 network.

•  Place the wireless adapter within range of the router.
•   Enable Wi-Fi on the device (mobile or computer) you are  

using for setup .

•    If network name does not appear or is hidden, select

  

Manually Connect to Another Network on the  

CONNECT TO HOME WI-FI NETWORK screen.

•  Close other open applications.
•   If using a computer for setup, check firewall settings to 

ensure that the SoundTouch

™

 app and  

SoundTouch

™

 Music Server are allowed programs.

•   Test your Internet connection by loading SoundTouch.com
•  Restart your mobile device, or computer, and router.
•   Uninstall the app, reset the system, and restart setup.

Cannot connect to 

network

•  If your network information has changed or to connect  

your system to another network, refer to the in-app help.

•  Connect to the network using an Ethernet cable.

Intermittent or no audio

•  Move system away from possible interference  

(microwaves, cordless phones, etc.).

•  Stop other audio or video streaming applications.
•  Move your mobile device closer to the speaker and away 

from any interference or obstructions.

•  Move system or audio device closer to wireless router or 

access point.

•  Ensure system volume is not muted or too low.
•  Unplug the power cord; reconnect after one minute.

Cannot play Bluetooth

®

 

audio

On your speaker:
•  Pair a device (page 19).
•  Clear the speaker’s pairing list (page 21).
•  Try pairing a different device.
•  Set up SoundTouch

™

 first, and perform all system updates.

On your mobile device:
•  Disable and re-enable the Bluetooth feature. 
•  Remove the speaker from the Bluetooth menu. Pair again.
•  Refer to your Bluetooth enabled device’s documentation.
•  See Intermittent or no audio section.

Bass is too heavy or low

•  Adjust the bass level of your system in the app. Refer to the 

in-app help.