Bose® SA5 Owner's Manual

Care and Maintenance

Cannot  

complete 

network setup

•  Connect the system to AC (mains) power.
•  Select correct network name and enter password.
•   Connect the device and SoundTouch

™

 system to the same Wi-Fi

®

 

network.

•  Place the system within range of the router.
•   Enable Wi-Fi on the device (mobile or computer) you are using for 

setup .

•    If network name does not appear or is hidden, select

  

Manually Connect to Another Network on the  

CONNECT TO HOME WI-FI NETWORK screen.

•  Close other open applications.
•   If using a computer for setup, check firewall settings to ensure that 

the SoundTouch

™

 app and SoundTouch

™

 Music Server are allowed 

programs.

•   Test your Internet connection by loading SoundTouch.com
•  Restart your mobile device or computer, and router.
•   Uninstall the app, reset the system, and restart setup.

Cannot 

connect to 

network

•  If your network information has changed or to connect your system to 

another network, refer to the in-app help.

•  Connect to the network using an Ethernet cable.

Intermittent or 

no audio

•  Move system away from possible interference (microwaves, cordless 

phones, etc.).

•  Stop other audio or video streaming applications.
•  Move your mobile device closer to the amplifier and away from any 

interference or obstructions.

•  Move amplifier or audio device closer to wireless router or  

access point.

•  Ensure volume is not muted or too low.
•  Unplug the power cord; reconnect after one minute.

Neither 

speaker plays

•  Connect the amplifier to AC (mains) power.
•  Fully insert the power cord into a fully-powered AC (mains) outlet.
•  Play content using the SoundTouch

™

 app.

•  Disconnect AC power from the amplifier for three minutes. Reconnect 

power to the amplifier.

Only one 

speaker plays

•  Make sure the speaker wires are in good condition. 
•  Firmly connect the speaker wires at both ends.

One speaker 

still does not 

play

•  Disconnect the wire from the working speaker and attach it to the 

non-working speaker. If the speaker does not play, the problem may be 

with the speaker and not the speaker wire. 

•  Disconnect the speaker wire from the terminal block connector.  

Connect it to the other terminal block connector. If the speaker plays, 

the problem may be the other speaker wire. Replace the speaker wire. 

If the speaker does not play, the problem may be in that channel of the 

amplifier.