Bose® soundlink mini ii Owner's Manual

Care and Maintenance

No power  

(AC (mains))

•  Secure the power cord at both ends.
•  Plug the power supply into a live AC (mains) outlet.
•  Connect the power cord to a different USB port.
•  Use the power supply that shipped with the speaker.
•  Use the charging cradle that shipped with your speaker. This 

speaker is not compatible with the SoundLink Mini Bluetooth

®

 

speaker’s charging cradle.

No power  

(battery)

Battery may be in protection mode or discharged. Plug the power 

supply into a live AC (mains) outlet.

Speaker does not 

connect with  

mobile device

•  On your mobile device:

 

- Turn off and on the 

Bluetooth feature. 

 

- Remove the speaker from the 

menu. Pair again. 

•  Move your mobile device closer to the speaker and away from any 

interference or obstructions.

•  Pair another mobile device (see page 13).
•  Clear the speaker’s pairing list (see page 14).
•  Reset the speaker (see page 22).

No sound from your 

mobile device

•  Power on the speaker.
•  Increase the volume on the speaker, your mobile device and  

music source.

•  Press   to hear the connected mobile device(s) and ensure you are 

using the correct device.

•  Move your mobile device closer to the speaker and away from any 

interference or obstructions.

•  Use a different music source.
•  Pair another mobile device.
•  If two mobile devices are connected, pause your other mobile  

device first.

•  Move your mobile device closer to the speaker and away from any 

interference or obstructions.

•  On your mobile device:

 

- Turn off and on the 

Bluetooth feature. 

 

- Remove the speaker from the 

menu. Pair again. 

•  Clear the speaker’s pairing list (see page 14).
•  Reset the speaker (see page 22).
•  Check your mobile device for compatibility. Refer to your mobile 

device owner’s guide.

Poor sound  

quality from your  

mobile device

•  Use a different music source.
•  Pair another mobile device.
•  Disconnect the second device.
•  Move your mobile device closer to the speaker and away from any 

interference or obstructions.