VeriFone 1000SE User Manual

PIN

PAD

 1000SE I

NSTALLATION

 G

UIDE

PINpad 1000

SE

 units have no user-serviceable parts. Unless otherwise 

instructed, do not, under any circumstances, attempt any service, adjustments, or 
repairs on this unit.

To clean the unit, periodically use a clean cloth slightly dampened with water and 
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based 
cleaner. For best results, use a Verifone Cleaning Kit (refer to 

).  

For PINpad 1000

SE

 equipment failures that cannot be resolved by your help desk 

or service department, contact one of the following hotlines for product service 
and repair information:

USA – VeriFone Service and Support Group, 1-800-834-9133, 

Monday - Friday, 8 A.M. - 7 P.M., EST

International – Contact your VeriFone representative 

Before returning PINpad 1000

SE

 unit(s) to VeriFone, you must obtain a 

Merchandise Return Authorization (MRA) number. The following procedure 
describes how to return one or more PINpad 1000

SE

 units for repair or 

replacement (U.S. customers only).  

Gather the following information from the printed labels (see 

) on the 

bottom of each PINpad 1000

SE

 unit to be returned:

Product ID, including the model and part number. For example, 

“P003-160-01.”

Serial number (S/N xxx-xxx-xxx)

Within the United States, call VeriFone toll-free at 1-800-834-9133.

Never use thinner, trichloroethylene, or ketone-based solvents – they can 

deteriorate plastic or rubber parts.

Because the PINpad 1000

SE

 unit can be damaged by liquid, do not spray cleaners 

or other solutions directly onto the keypad or display. Always apply the cleaner to a 
cloth before cleaning the device.

International customers, please contact your local VeriFone representative for 

assistance with your service, return, or replacement.